Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
UK Live Chat Software - We are mobile ready, are you?
DATE
Live Chat Blog Published On
TAGS
Live Chat Blog Tags
AUTHOR
Live Chat Blog Author
VIEWS
Live Chat Blog Views

23 April 2013

Gemma Baker

43

UK Live Chat Software - We are mobile ready, are you?

With a huge rise in mobile traffic thanks to the increase in popularity of tablets and smart phones, it’s now vitally important to have a modern, accessible mobile website.


The statistics don’t lie; currently 31% of all site traffic in the UK comes from mobiles and this number could overtake desktop by as early as next year

The flexibility and convenience of mobile devices make it easier than ever to browse and purchase at home or on the move. In fact, 29% of UK smartphone owners have made a purchase using the mobile web. So why wouldn't you make the mobile purchasing process as easy as possible just like your desktop site? This means a dedicated website that’s simple to navigate, displays good product information and clear contact details with a Live Chat option.

Live Chat Software has become an essential addition to all websites, expanding your customer service channels and providing instant contact. The great news is; this can now extend to continue on your mobile website. Using Click4Assistance’s unique workflows, you can implement specially sized chat windows that are designed to fit on smaller screens such as smartphones and tablets. This allows your visitors to start conversations on mobile devices and get the same great level of customer service from your team.


Implementation is easy; all chats come through to your account in the same way allowing agents to handle mobile enquiries like any other

 

Using our website analytics module, operators can differentiate between mobile or desktop chats and discover which device the visitor is using. Using responsive website design? That’s no problem, all of our live chat button scripts are designed to work with all platforms. To find out more about adding Live Chat Software to your mobile website quickly and easily, call our friendly team today on 0845 123 5871.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.