Web chat software is now being used by NHS and healthcare companies

The Challenge

Healthcare organisations are facing immediate pressure to streamline their resources and find innovative ways to mitigate budget restraints. A way to support less confident visitors as they are encouraged to complete services online has to be provided, whilst ensuring costs are minimised, a high standard of customer service is maintained and data is securely processed and stored.

The Solution

Live chat software is an instant communication channel that is a preferred method of contact for many website visitors. With representatives able to handle multiple chats simultaneously, productivity and efficiency is improved, and visitors receive advice in immediately. An intelligent chat system routes visitor enquiries directly to the correct team of experts, increasing first contact resolution rates. Visitors are supported throughout their online journey, encouraging reuse of online services.

The Result

Offering a fully secure solution that is compliant with GDPR, ‘Experiences’ by Click4Assistance helps reduce resourcing costs and provides a private and preferred communication channel for visitors. Healthcare organisations can continue providing a high standard of service as they digitalise their customer care.

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“Our account manager was very supportive and extremely helpful with the use of the software. She has been flexible on her approach to this support in offering training remotely for staff via tele-conference. Many thanks for all your support.”

Amy Padley


NHS using live chat software
Heathcare adopt live chat on their website and assist patients
Live chat systems are now being used by heathcare organisations.
Web chat software provides Healthcare with another means of communication
Benefits the NHS are receiving from implementing web chat software