Software for Healthcare | Web Chat and Live Chat

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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

Healthcare workers filling out patient form.

What Our Clients Say

Really impressed with the product and its simplicity to use. The support has been fantastic and when I have needed assistance or queries answering, I have benefitted from people who take ownership of issues and follow up personally. I look forward to a longstanding business partnership.

Danny Young

NHS Vale of York

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questions regarding live chat for your website.

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Discuss comparable customer implementations
Security, key-metrics, training, we have the answers

GDPR

UK Data Storage

ISO 27001

GCloud

Live Chat for Healthcare from the Experts

16 years of providing live chat software to Healthcare organisations in the UK means we have a vast pool of knowledge and experience.

First-aid kid illustration. Click4Assistance provide live chat the Healthcare industry.

Registered with NHS data Security and Protection Toolkit, Click4Assistance make procurement straightforward and provide the flexibility required. We know that data can be highly sensitive, and communication is a concern for many patients. It’s now more essential than ever to include digital within your communication and engagement strategy. Our healthcare organisations receive support from people who understand the challenges.

Easily add short term licences at peak times
Video chat for face to face consultations
Easy to implement chatbots to triage enquiries
High security protocols
Support when you need it

For access to great information produced from many years working with healthcare organisations, click to read our blogs:

Rapid Responses Reduce Resources

Proven to improve patient satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for everyone interacting within healthcare.

Appointment booking
Patient consultations
Test result service
Prescription queries
General enquiries

Hi, Doug, welcome to our live chat, how can I help you?

Hello, I had a blood test 7 days ago and would like the results please.

No problem Doug, can I take your date of birth please?

01/01/1999

Thanks Doug, I’ll need to confirm the first line of your address please.

1 Any Street, Sometown

Hi Doug, I can see the results are in, you will need an appointment with the doctor to discuss, would you be available tomorrow at 3pm?

Yes

Great. That’s booked for you, I have just sent an SMS confirmation.

Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

Appointment Booking

Test Results

Prescriptions

Other

Test Results

Thanks Doug, could I take your date of birth please?

01/01/1999

Thanks Doug, could you confirm the first line of your address please.

1 Any Street, Sometown

Thanks Doug. One of my human colleagues will need to look this up for you, I’ll connect you now.

Transferred to Advisor

Hi Doug, I have all the information I need to look up your test results, please bear with me for one moment…

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with patients on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include patients that prefer to use social platforms to communicate.

Videochat provides a face to face environment, even when you can’t be in the same room.

Meeting Rooms provide the perfect environment for support groups and virtual open days.

With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your patients expectation.

Download Web Chat Examples for Healthcare

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.