The Challenge
Healthcare organisations are facing immediate pressure to streamline their resources and find innovative ways to mitigate budget restraints. A way to support less confident visitors as they are encouraged to complete services online has to be provided, whilst ensuring costs are minimised, a high standard of customer service is maintained and data is securely processed and stored.
The Solution
Live chat software is an instant communication channel that is a preferred method of contact for many website visitors. With representatives able to handle multiple chats simultaneously, productivity and efficiency is improved, and visitors receive advice in immediately. An intelligent chat system routes visitor enquiries directly to the correct team of experts, increasing first contact resolution rates. Visitors are supported throughout their online journey, encouraging reuse of online services.
The Result
Offering a fully secure solution that is compliant with GDPR, ‘Experiences’ by Click4Assistance helps reduce resourcing costs and provides a private and preferred communication channel for visitors. Healthcare organisations can continue providing a high standard of service as they digitalise their customer care.
