Client banner lines.

Web Chat for Healthcare

The NHS and other healthcare organisations are digitally transforming their services, live chat software supports their patients as services move online.

Healthcare workers filling out patient form.
University of Essex logo - a Click4Assistance live chat customer.

What Our Clients Say

Really impressed with the product and its simplicity to use. The support has been fantastic and when I have needed assistance or queries answering, I have benefitted from people who take ownership of issues and follow up personally. I look forward to a longstanding business partnership.

Danny Young

NHS Vale of York

University of Essex logo - a Click4Assistance live chat customer.

Would You Like A Demo Of Our Live Chat Solution?

Our experts can offer advice and answer your
questions regarding live chat for your website.

  • Take advantage of our expert knowledge
  • Discuss comparable customer implementations
  • Security, key-metrics, training, we have the answers


Cyber Essentials Plus complaint chat for website
Live chat provider Click4Assistance is FSQS registered
GDPR regulated UK live chat provider


UK Data Storage for your live chat for website

UK Data

ISO 27001 adherence when it comes to live chat for your website

ISO 27001

GCloud platform used for online chat sofware


Saas Live chat provider Click4Assistance is FSQS registered


Live Chat for Healthcare from the Experts

16 years of providing live chat software to Healthcare organisations in the UK means we have a vast pool of knowledge and experience.

First-aid kid illustration. Click4Assistance provide live chat the Healthcare industry.

Registered with NHS data Security and Protection Toolkit, Click4Assistance make procurement straightforward and provide the flexibility required. We know that data can be highly sensitive, and communication is a concern for many patients. It’s now more essential than ever to include digital within your communication and engagement strategy. Our healthcare organisations receive support from people who understand the challenges.

  • Easily add short term licences at peak times
  • Video chat for face to face consultations
  • Easy to implement chatbots to triage enquiries
  • High security protocols
  • Support when you need it

For access to great information produced from many years working with healthcare organisations, click to read our blogs:

Rapid Responses Reduce Resources

Proven to improve patient satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for everyone interacting within healthcare.

  • Appointment booking
  • Patient consultations
  • Test result service
  • Prescription queries
  • General enquiries
Live chat dialogue example.

Hi, Doug, welcome to our live chat, how can I help you?

Hello, I had a blood test 7 days ago and would like the results please.

No problem Doug, can I take your date of birth please?


Thanks Doug, I’ll need to confirm the first line of your address please.

1 Any Street, Sometown

Hi Doug, I can see the results are in, you will need an appointment with the doctor to discuss, would you be available tomorrow at 3pm?


Great. That’s booked for you, I have just sent an SMS confirmation.

Live chat dialogue with a chatbot. Male live chat operator photo.

Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

Appointment Booking

Test Results



Test Results

Thanks Doug, could I take your date of birth please?


Thanks Doug, could you confirm the first line of your address please.

1 Any Street, Sometown

Thanks Doug. One of my human colleagues will need to look this up for you, I’ll connect you now.

Transferred to Advisor

Live chat operator photo.

Hi Doug, I have all the information I need to look up your test results, please bear with me for one moment…

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with patients on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include patients that prefer to use social platforms to communicate.

Videochat provides a face to face environment, even when you can’t be in the same room.

Meeting Rooms provide the perfect environment for support groups and virtual open days.

With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your patients expectation.

Download Web Chat Examples for Healthcare

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Selected live chat industry icon.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.