With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.FIND OUT MORE
Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.FIND OUT MORE
Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.
Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.FIND OUT MORE
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