Experiences Dashboard Reporting Integration Live Chat Messaging ChatBot AI Visitor Activity Click2Call smartContact Promotions Video Chat Meeting Rooms


Just like your Windows desktop, our cutting-edge, configurable dashboard allows you to open the features required and organise your workspace.
This ensures the most frequently used functionality is at your fingertips, improving usability and productivity. Providing an innovative control centre for your live chat software operations, the dashboard enables a unique set up for operators or managers.
A Complete Overview of Live Chat Software provided by Click4Assistance UK


Forrester, one of the most influential research and advisory firms in the world, believe that the “customer experience is your only source of sustainable competitive advantage”.
Click4Assistance has designed a communication solution to ensure you can deliver an exceptional ‘Experience’ for your customers. Whether offering live chat for your website or a selection of the communication channels available within the software, each contact method is fully customisable ensuring your brand is fully represented and your visitor is presented with the most appropriate information or directed to the relevant team. Tailor your Experiences across different areas of the website, display buttons or proactively invite the website visitor to interact with your team, gather different information for sales or support enquiries; the solution provides complete flexibility.
Click4Assistance UK Web Chat Software includes many tools which can be used to offer live chat for your website which allows communication with visitors on your website

The Reports and Management Information Solution enables a range of reports to be delivered via email in a number of formats


With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.

The Click4Assistance Live Chat Software Reporting suite allows reports to be created in PDF, CSV and Excel formats which can be scheduled for delivery FIND OUT MORE
The Web Chat Software allows Integration with various 3rd party systems


Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.

Live Chat System Integration includes social media and CRM systems FIND OUT MORE
Web Chat Solution Integration provides API which can be used with a number of external systems

Multiple Communication Tools

Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.

Live Chat Tool enables you to reactively or proactively communication with visitors on your website

Live Chat Software

Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route live chat enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.

Click2Call Tool enables visitors on your website to start a free phone call with one of your operators


Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.

Call back form allows you to configure an unlimited number of forms to collect information from visitors on your website


Gather visitor details using easily customisable contact forms. Call-back, demo request or sign-up are just a few suggestions.

Popups, Roadblocks and Promotions assist with the visitors journey on your website


Present your latest products, special deals or important news automatically to your visitors, and even redirect their browser to the relevant page.

Video Chat Solution provide both voice and video communication between you operators and visitor on the website

Video Chat

Enhance the live chat experience by introducing video and voice, building customers’ trust and loyalty.

Chat rooms and meeting rooms enable a secure environment where multiple participants can chat in a moderated environment

Meeting Rooms

Collaborate with multiple participants in a single environment. Offer virtual open days or host webinars and product launches.

Website Analytics and Visitor Activity enable you to understand how visitor came to your website and which activities occurred and which pages were looked at

Visitor Activity

Monitor your visitors as they browse across your website in real time, identifying crucial pages they have viewed, when they convert or become a prospect.


Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
Auto Trader - chatbot for website Call Centre - conversational marketing Corporate - create chatbot Education - chatbot software Finance - build a chatbot Healthcare - conversational ui Housing - chat for website Local Authorities - saas live chat Public Sector - live chat for website Retail - online chat for website SME - instant message for business Travel - live chat software for website

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


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