With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.
Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.
Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.
Live Chat Software
Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route live chat enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.
FIND OUT MORESee how live chat can improve your online communication with our industry specific customer examples. Simply select your industry below to learn how our software benefits businesses in your sector.
...
Our new website has just been released; we welcome your feedback allowing us to provide a better experience...
|
I came here by mistake. |
|
I'm investigating live chat, but... |
Enter email address below and we will send over the information you requested