YOUR DASHBOARD

Just like your Windows desktop, our cutting-edge, configurable dashboard allows you to open the features required and organise your workspace.
This ensures the most frequently used functionality is at your fingertips, improving usability and productivity. Providing an innovative control centre for your communication operations, the dashboard enables a unique set up for operators or managers.
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A Complete Overview of Live Chat Software provided by Click4Assistance UK

‘EXPERIENCES’

Forrester, one of the most influential research and advisory firms in the world, believe that the “customer experience is your only source of sustainable competitive advantage”.
Click4Assistance has designed a communication solution to ensure you can deliver an exceptional ‘Experience’ for your customers. Whether offering live chat for your website or a selection of the communication channels available within the software, each contact method is fully customisable ensuring your brand is fully represented and your visitor is presented with the most appropriate information or directed to the relevant team. Tailor your Experiences across different areas of the website, display buttons or proactively invite the website visitor to interact with your team, gather different information for sales or support enquiries; the solution provides complete flexibility.
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Click4Assistance UK Web Chat Software includes many tools which can be used to offer live chat for your website which allows communication with visitors on your website
  BUTTONS   PRECHAT   CHAT   SURVEYS  

The Reports and Management Information Solution enables a range of reports to be delivered via email in a number of formats

REPORTING

With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.

The Click4Assistance Reporting suite allows reports to be created in PDF, CSV and Excel formats which can be scheduled for delivery FIND OUT MORE
The Web Chat Software allows Integration with various 3rd party systems

INTEGRATION

Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.

Live Chat System Integration includes social media and CRM systems FIND OUT MORE
Web Chat Solution Integration provides API which can be used with a number of external systems

Multiple Communication Tools

Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.

Live Chat Tool enables you to reactively or proactively communication with visitors on your website

Live Chat

Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.

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Click2Call Tool enables visitors on your website to start a free phone call with one of your operators

Click2Call

Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.

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Call back form allows you to configure an unlimited number of forms to collect information from visitors on your website

smartContact

Gather visitor details using easily customisable contact forms. Call-back, demo request or sign-up are just a few suggestions.

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Popups, Roadblocks and Promotions assist with the visitors journey on your website

Promotions

Present your latest products, special deals or important news automatically to your visitors, and even redirect their browser to the relevant page.

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Video Chat Solution provide both voice and video communication between you operators and visitor on the website

Video Chat

Enhance the chat experience by introducing video and voice, building customers’ trust and loyalty.

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Chat rooms and meeting rooms enable a secure environment where multiple participants can chat in a moderated environment

Meeting Rooms

Collaborate with multiple participants in a single environment. Offer virtual open days or host webinars and product launches.

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Website Analytics and Visitor Activity enable you to understand how visitor came to your website and which activities occurred and which pages were looked at

Visitor Activity

Monitor your visitors as they browse across your website in real time, identifying crucial pages they have viewed, when they convert or become a prospect.

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