UK Web Chat Software Provider

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Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Company

About Us Established in the UK at the origin of the live chat concept.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.	Vacancies Work for a growing company, view our latest opportunities.
Contact Us Easily contact our teams by phone, email and chat.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Software

Developed and hosted within the UK, Click4Assistance delivers a cutting edge, feature rich online communication solution.

The Tools

A range of communication tool designed to offer your business multiple benefits available in one complete solution.

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.		smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

Home

YOUR DASHBOARD

Just like your Windows desktop, our cutting-edge, configurable dashboard allows you to open the features required and organise your workspace.

This ensures the most frequently used functionality is at your fingertips, improving usability and productivity. Providing an innovative control centre for your communication operations, the dashboard enables a unique set up for operators or managers.

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‘EXPERIENCES’

Forrester, one of the most influential research and advisory firms in the world, believe that the “customer experience is your only source of sustainable competitive advantage”.

Click4Assistance has designed a communication solution to ensure you can deliver an exceptional ‘Experience’ for your customers. Whether offering live chat or a selection of the communication channels available within the software, each contact method is fully customisable ensuring your brand is fully represented and your visitor is presented with the most appropriate information or directed to the relevant team. Tailor your Experiences across different areas of the website, display buttons or proactively invite the website visitor to interact with your team, gather different information for sales or support enquiries; the solution provides complete flexibility.

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	BUTTONS		PRECHAT		CHAT		SURVEYS

REPORTING

With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.

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INTEGRATION

Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.

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Multiple Communication Tools

Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.

Live Chat

Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.

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Click2Call

Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.

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smartContact

Gather visitor details using easily customisable contact forms. Call-back, demo request or sign-up are just a few suggestions.

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Promotions

Present your latest products, special deals or important news automatically to your visitors, and even redirect their browser to the relevant page.

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Video Chat

Enhance the chat experience by introducing video and voice, building customers’ trust and loyalty.

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Meeting Rooms

Collaborate with multiple participants in a single environment. Offer virtual open days or host webinars and product launches.

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Visitor Activity

Monitor your visitors as they browse across your website in real time, identifying crucial pages they have viewed, when they convert or become a prospect.

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