Products
- Live Chat
  
  Drive sales & support enquiries using web chat.
  
  Fully brandable and configurable chat windows, with a unique dashboard designed with 20+ years of agent feedback. Powerful reporting and operational management for all team sizes.
- Chatbots & AI Agents
  
  Meet Coni & Arti.
  
  Coni
  The conversational chatbot can be built with our easy-to-use chatbot builder.
  
  Arti
  Our latest AI Agent Chatbot, powered by ChatGPT.
- Omni Channel
  A complete omni channel solution, enabling multiple communication channels in a single platform.
  
  WhatsApp
  
  Facebook Messenger
  
  SMS
  
  Video Chat
  
  Click2Call
  
  Meeting Rooms
- Integrations
  
  Integration with CRM systems such as Microsoft Dynamics 365 and Salesforce.
  
  Compatible with all CMS systems with plugins for WordPress, Magento, Joomla and Opencart.
- Visitor Insights
  
  Track conversions, identify hot leads and prospect identification with advanced management information and website analytics.
  
  Proactive engage, co-browsing and screen sharing with website visitors.
Pricing
Customers
Support
- Blogs & Articles
  
  Our blogs and articles provide a wealth of information, keeping you up to date with latest news and trends regarding your industry and the latest developments with webchat, Chatbots and AI technologies.
- Videos
  
  Get started with our easy-to-follow video library and guides, offering step-by-step instructions for beginners and those looking to refine their skills. With clear tutorials and detailed resources, you'll have the tools you need to succeed at your own pace.
- Resources
  
  Access a variety of resources and white papers on topics ranging from live chat solutions to AI. These documents offer expert insights and best practices to help you improve your online communication strategy and enhance customer engagement.
- Security
  
  Data protection is our top priority. Discover how our secure data storage, robust controls, and advanced physical security measures ensure your information is always safe and protected.
- System Status
  
  Current information regarding the status of our systems.
Company
- About us
  
  UK Chat & Chatbot Provider
  
  Over 20 years providing UK companies live chat solutions including Chatbots and AI / ChatGPT powered Chatbots.
- Partnerships
  
  Our partnership programme
  
  Whether you’re a web-developer, marketing agency or contact centre, find out more about our partnership programme.
- Managed Services
  
  Our managed services
  
  Have your chats managed by a chat handling service, overflow or complete 24/7 coverage. Various options are available.
- Vacancies
  
  At Click4Assistance we are always looking for talented individuals that are passionate about delivering new technologies and customer success.
- Contact us
  
  Questions?
  
  Feel free to contact our team by chat, phone or email.

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29 April 2014 Tips for using Online Chat Software | 4063 views

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24 May 2013

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On Saturday 12th April, UK engineers from Click4Assistance visited one of the world’s most connected data centres to expand our existing infrastructure for greater resilience and reliability. The new housing is located in Harbour Exchange Square Campus within the heart of London, providing a staggering 3MW to over 400 major carriers.

To ensure minimum service disruption the move took place between 11pm on Saturday 12th April and 1am on Sunday 13th April.

Besides improved reliability and enhanced disaster-recovery, the new infrastructure adheres to the highest security standards and is actively monitored 24/7 by sensors covering electrical, mechanical, fire and leak detection systems. In the unlikely event of a power outage, a backup generator and uninterruptible power supply ensures that your live chat service remains operational.

The new infrastructure technology means we can perform future expansion without down-time to your live chat service

In terms of on-site security, extensive CCTV watches over security breach alarms, biometric checks and manual physical barriers. The datacentre follows strict protocols and is permanently manned, meaning that our UK-based team can access servers 24 hours a day, 7 days a week.

The datacentre is designed to maximise energy efficiency for significant savings through water-based, fully-redundant air conditioning. At Click4Assistance we pass these savings on to our customers to provide a world-leading enterprise-level hosting solution without addition fees.

The datacentre is part of the TelecityGroup and has been awarded the following standards and certifications:

ISO 27001

ISO 9001

ISO 14001

ISO 22301

ISO 50001

OHSAS 18001

At Click4Assistance we are committed to providing the highest quality of service. The latest enhancement is part of our on-going strategy to invest and expand our live chat service. If you have any questions or concerns regarding the the infrastructure enhancement, please do not hesitate to contact the Click4Assistance team.