World-Leading Hosting for Click4Assistance Live Chat Service

To ensure minimum service disruption the move took place between 11pm on Saturday 12th April and 1am on Sunday 13th April.

Besides improved reliability and enhanced disaster-recovery, the new infrastructure adheres to the highest security standards and is actively monitored 24/7 by sensors covering electrical, mechanical, fire and leak detection systems. In the unlikely event of a power outage, a backup generator and uninterruptible power supply ensures that your live chat service remains operational.

The new infrastructure technology means we can perform future expansion without down-time to your live chat service

In terms of on-site security, extensive CCTV watches over security breach alarms, biometric checks and manual physical barriers. The datacentre follows strict protocols and is permanently manned, meaning that our UK-based team can access servers 24 hours a day, 7 days a week.

The datacentre is designed to maximise energy efficiency for significant savings through water-based, fully-redundant air conditioning. At Click4Assistance we pass these savings on to our customers to provide a world-leading enterprise-level hosting solution without addition fees.

The datacentre is part of the TelecityGroup and has been awarded the following standards and certifications:

ISO 27001

ISO 9001

ISO 14001

ISO 22301

ISO 50001

OHSAS 18001

At Click4Assistance we are committed to providing the highest quality of service. The latest enhancement is part of our on-going strategy to invest and expand our live chat service. If you have any questions or concerns regarding the the infrastructure enhancement, please do not hesitate to contact the Click4Assistance team.