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The Best Live Chat Apps are Secured with Encryption
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06 July 2016

Gemma Baker

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The Best Live Chat Apps are Secured with Encryption

Previously we spoke about how vital security is when businesses are dealing with numerous amounts of data, and how it’s also important to customers who are using these text communication platforms for personal use. They want to ensure their messages are being held safe when being transmitted to the receiver.


WhatsApp was founded in 2009 and was launched in early 2010. With 10 years of being in use, WhatsApp has just increased their encryption. How long have their customers been at risk? Data breaches are becoming more common and companies need to ensure they have the right level of encryption in place.

Click4Assistance understand that outsourcing communication systems involves trust, especially when dealing with financial institutions that must adhere to FCA guidelines and regulations. Click4Assistance place emphasis on three major aspects:

  • Security – both physical and logical access to data

  • Connectivity – Always available, resilient and robust

  • Infrastructure – Secure and accredited with complete redundancy

best live chat provider protect their data

Click4Assistance is a UK based company with data processed and stored within Telecity, London, conforms to ISO 9001 and 27001 standards. Click4Assistance adheres to the stringent regulations laid out by the Data Protection Act and FCA for data storage and PCI compliance. With our internal security policies being constantly monitored, tested, reviewed and updated, the following are addressed:

  • Physical and remote access

  • System monitoring

  • Data storage and encryption

  • Business continuity

  • Disaster recovery

The Solution

With all communication over https/SSL using 256bit encryption, Click4Assistance has been designed from the ground up with security laying the foundations. Our encryption level is the same as a checkout process when placing an order online. The ability to mask sensitive information like credit card numbers or home addresses is enabled so this type of information is not transmitted.

Data Security

Account information including chat transcripts are also secured and our standard retention policy is for the lifetime of our customers’ accounts – unless they require this information to be purged. Data bases are regularly backed up on a transactional, differential and full basis.

Choosing a UK based provider will ensure all data and information is kept safe and secure. For more information on how Click4Assistance live chat solution can guarantee complete security, contact us on 0845 123 5871 or drop us an email at theteam@click4assistance.co.uk . Why not start a chat with us to see the solution in action by clicking the chat button?



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.