Click4Assistance glyph Flower shape graphic Rectangle shape
14 December 2018 | 3462 views

For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots

For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots

Gone are the days when Santa, who’s also known as Father Christmas to some people, just received letters from the world’s boys and girls. Digital technology has also transformed the way people make contact with him to implore him to make their dreams come true. Today, he has to think about, mobile, email, telephone, live chat and chatbots. So, technology is vital to his ability to deliver better customer service – and this includes allowing parents and children to use chatbots as a self-service option.

All of this has led him over the last year to put a digital transformation programme in place, to ensure that parents and children can ‘speak’ to his Customer Elf Representatives to meet their requests and resolve any issues that arise with their orders as customers. He hopes that the programme will also enable him to more efficiently and effectively measure is organisation’s ability to meet customer expectations – including his ability to deliver what everyone wants for Christmas.

Click here to read the full article on Digitalisation World

Request Web Chat Demonstration

Our experienced account managers’ share their desktop for a personalised online demonstration, tailored to your organisation’s needs. Suitable for multiple stakeholders, the conference call allows our team to provide help and advice along with full consultation regarding your requirements.

Live chat software provider Click4Assistance supplies online demonstrations to organisations

Popular Blogs

How Chatbots Can Benefit Car Dealerships 06 Nov 2024

How Chatbots Can Benefit Car Dealerships

Chatbots benefit car dealerships in a number of ways. If you want to find out more, this is the guide for you.

Read more
How AI Chatbot Software Reduces Compliance Risks for UK Contact Centres 30 Apr 2025

How AI Chatbot Software Reduces Compliance Risks for UK Contact Centres

Discover how Click4Assistance AI chatbot software helps UK contact centres minimise compliance risks by improving data security, maintaining regulatory adherence, and ensuring consistent customer interactions.

Read more
What is the Stargate Project? 05 Feb 2025

What is the Stargate Project?

The Stargate Project is a $500 billion investment, which is said to position the US as a leader in AI.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!