23 March 2017
Travel Companies Success with Live Chat Box for Website
On the 28th and 29th March 2017 Click4Assistance will be exhibiting at the B2B Marketing Expo at Excel London.
We will be showing sneak peeks of the brand new solution ‘Experiences by Click4Assistance’ where our team will be taking demonstration bookings. There will be a chance to win your own experience day to drive an Audi R8.
We are also hosting one of the Expo’s seminars where we will share the 5 essential tips for a successful implementation. Tickets are completely free and can be ordered here.
Successful Implementations within Travel Companies
Destinology were previously using live chat supplied by a US provider. They reviewed the software and support available and decided to change to Click4Assistance due to being a UK based company and solution.
The award winning Travel Company already had button and window designs that fitted their website branding; the flexibility of the Click4Assistance solution enabled Destinology to upload the customisation into the software and continue to be used across the website.
“Good Value and Excellent Functionality
My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. In particular, our account manager has been particularly helpful, running demonstrations for various business stakeholders and getting our questions answered quickly and concisely.
We are now in the process of developing our new connection and are finding the process relatively simple and stress-free.”
-Project Manager / Business Analyst at Destinology
For more information about their implementation read our blog Travel Company Destinology Switch Live Chat Provider
Cruise and Maritime Voyages
In 2015 Cruise and Maritime Voyages approached Click4Assistance with intentions to improve customer service; they experienced a fast-paced growth in online enquiries and bookings. The introduction of the solution has enabled the Cruise Provider to maintain the highest levels of customer service and satisfaction.
Cruise and Maritime Voyages make use of the department selector where travellers can choose if they want to speak with their Customers Services, Sales or Shore Excursions team, visitors are directed straight to those departments where their queries can be answered without delay. It also ensures that those teams are receiving relevant chats and hence saving valuable resources including the operator’s time.
Read more about their integration in our blog Cruise and Maritime Voyages Increases Enquiries with Chat on Your Website Software
Orbital Travel has been using live chat for five years; they wanted to support their high levels of customer service and intended to improve their means of communication.
They chose Click4Assistance due to being a UK based supplier with great levels of support and the solution being good value for money. By using live chat they have experienced an increase in leads and a rise in bookings.
To ensure the chat solution is accessible to every visitor, Orbital has capitalised on the flexibility of the solution by having multiple placements of their chat button.
You can read about their implementation here: Orbital Travel Conducts Live Chat on Your Website Tool
Why Live Chat Works for the Travel Industry
With high street travel agencies closing and having a more digital presence, visitors should be able to contact the company as easily as walking into the store and asking a representative. Live chat opens up another way for visitors to contact the agency and ask any questions they have about the holidays on offer.
Live chat instantly connects visitors to the representative enabling their questions to be answered quickly. A satisfied visitor that is armed with the correct information is more susceptible to making a booking during that browsing session, and therefore increasing your sales.
During peak times your agency’s phones can be ringing constantly, this may seem productive as your representatives are busy, however they can increase their productivity further with live chat. By speaking with more than one inquirer at a time, doubling or even tripling the number of potential customers that get served improves the likelihood of a growth in bookings.
Your Organisation’s Successful Implementation
The above travel companies integrated chat box for website to their exact requirements and are all benefiting from live chat, don’t let your organisation miss out!
Come find out about ‘Experiences by Click4Assistance’ at the B2B Marketing Expo, or if you can’t make those dates, book your free demonstration with our travel co-ordinator by calling 0845 123 5871 or emailing firstname.lastname@example.org.
Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.