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Chat Integration Converts Website Traffic
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20 April 2016

Gemma Baker

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Chat Integration Converts Website Traffic

There are many marketing routes that bring traffic to a website, Pay per Click, Email Campaigns, and Exhibitions for example. Chat Integration with a website can help covert website traffic. This article covers how integrating chat help converts traffic gained from Exhibitions.


 

The tradition of trade and exhibition fairs dates back to late medieval Europe, the first era of merchant capitalism. Many businesses still follow that tradition, although the motivations may now be different from selling animal skins or hand crafted pots like our medieval ancestors.

When surveyed, businesses gave the following main considerations for wishing to exhibit their products and services

  • 88% - brand awareness

  • 72% - Generate More Leads

  • 54% - because their competition were there

It’s a good idea to exhibit your business, as it allows engagement with other industries, current or potential customers. With increased interest in the products, services or brand, an exhibitor would expect to see an increase in website visitors, as attendees’ further research companies they have encountered at the show. 72% of businesses cite lead generation as a primary focus, these increases in website traffic is welcomed, but are they able to convert traffic into customers?

Chat integration is proven to increase enquiries and sales. Allowing your website visitors to engage instantly with your knowledgeable staff ensures any questions are answered quickly and easily. Website visitors state that the presence of chat integration on a website enhances the reputation of the business.

chat integration increases sales

Using chat integration allows operators to chat in real time with visitors who may need some assistance on the website. If the client has been browsing for a while, the operator can quickly send them a proactive invitation before they decide to leave the page, which reduces shopping cart abandonment as customers can ask any questions enabling them to proceed with purchase. There’s no need to wait for an invite to come through though, if a visitor has a question or two, they can easily start a chat with an operator, with just a simple click of a button, who can instantaneously respond to the message. Chat integration provides an opportunity to upsell, as the operator can redirect the customer to additional products.

If your business is looking to exhibit their company and products, now is a great time to build your strategy for dealing with the leads as a result. Contact one of our dedicated account managers on 0845 123 5871 or email us at theteam@click4assistance.co,uk .  Or you can even start a chat with one of our operators and see for yourself how efficient and simple a live chat solution is to use!



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.