Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
Text Based Communication Aids People with Hearing Loss
Live Chat Blog Published On
Live Chat Blog Tags
Live Chat Blog Author
Live Chat Blog Views

21 February 2017

Gemma Baker


Text Based Communication Aids People with Hearing Loss

Suffering from hearing loss can be devastating, whether deaf from birth and never knowing any sounds to losing your hearing over time, it can be isolating.

Action on Hearing Loss is a national charity that has been running for over 100 years; formerly known as The Royal National Institute for Deaf People (RNID), their experts provide support for people with hearing loss and tinnitus.

The charity provides daily care for people who are deaf and have additional needs; they supply communication services and training, offer practical advice to help people protect their hearing and campaign to change public policy around hearing loss issues.  They also support research into a cure for hearing loss and tinnitus.

Communication Services

It is important that people with hearing loss or tinnitus are still able to access information they require and can interact with others. There are many forms of communication to assist, and technology has certainly played a significant role.


Lipreading is the ability to recognise the lips shapes, gestures and facial movements; it can help those managing their hearing loss to build confidence to communicate with others and develop new communication skills, helping them to regain control and independence as they are less reliant on others to help follow conversation.

British Sign Language is a fully recognised language, independent of spoken English; it is a visual form of communication using hands, facial expression and body language. Video chat may be an option for face to face communication if users prefer to lip read or sign.


chat box for website supports British Sign Language

Text Based Communication

Speech-to-text reporters (STTR) type word for word what is being said, with those who are deaf accessing the information in real time via a laptop or projector screen. It is most suited for those who are comfortable reading English for longer periods of time at a high-speed.

Textphones calls can be used to communicate by the person with hearing loss, speaking or typing their part of the call and then receiving a text back that displays on the textphone’s screen.

Action on Hearing Loss Implements Live Chat

Click4Assistance is a UK based live chat provider, working with charities for over 10 years, we have been helping them to support their website visitors to contact the organisation quickly and safely via live chat software.

Live chat is a text based communication channel that displays on a website, allowing the online visitor to instantly connect with the organisation’s representative.  It is not an official communication service for people with hearing loss; however it certainly helps them to contact a company for help with their enquiries. With Action on Hearing Loss implementing the Click4Assistance solution, we hope to work together to promote the solution as an accessible communication service.

Since 2016 Action on Hearing Loss has been using their chat box for website on their Information Line page, this is their main page for people looking for more information about deafness, hearing loss or tinnitus, and how to get in contact.  The Charity will be releasing a new website this year and with it they are planning to roll out live chat on a wider scale.

Action on Hearing Loss place chat box for website on Information Line page

We are excited by the opportunity of this partnership and we look forward to continue working closely with Action on Hearing Loss.

For more information regarding the charity and their work visit, alternatively to find out more about live chat contact our team on 01268 524628 or email

Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.


Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.


Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.