06 January 2022
Click4Assistance achieves FSQS certification
Click4Assistance has been awarded FSQS certification, which sets out standards for data handling and other factors.
Click4Assistance, an industry leader in live chat for small business, has recently achieved FSQS certification. This provides evidence that Click4Assistance is up to date with the regulations set out by the financial sector. Trusted within the financial community, the process of achieving certification is rigorous and touches upon various elements that are increasingly important to users in the 21st century, including cybersecurity, responsible business practices, and other factors that prove a company is trustworthy.
What Does This Mean?
Though we’d like to pretend that it isn’t the case, the truth is that there are always people out there looking to do businesses harm. And sometimes, they’re able to succeed. They rarely succeed because the company they take data from were in on the scam too. They succeeded because the company had digital vulnerabilities that allowed access to cybercriminals. FSQS is intended for a wide range of companies, including those that offer software to customers. If the company receives accreditation, then that says that they don’t have any vulnerabilities and that they’re handling data and other information in a secure and ethical way.
What Is FSQS?
FSQS stands for Financial Services Qualification System and was set up by various players in the financial services industry. The aim of FSQS was to reduce confusion and disparity between different measures of quality control. This type of accreditation shows that a company has been tested in a wide range of increasingly important elements, including:
- Information Security Management
- GDPR and Data Protection
- IT Security
- Sustainable Practices
- Business Continuity
- And More
Only companies that have proven they have safe and secure systems are awarded FSQS certification.
Benefits For Our Customers
On the face of it, nothing will change for our customers. We’ve always offered outstanding software that ensures that the users’ information is kept safe. But now we have documentation that proves what we’ve known all along: that we care deeply about our customers’ data safety. Our FSQS certification works in conjunction with our many other policies and data security systems. We’ve always invested in our systems to ensure that they’re as safe as can be.
When you use our software, you’ll be able to do so secure in the knowledge that you can have total faith in our systems. In an age when data breaches and other cybercrime acts are increasingly common, it’s more important than ever that businesses check who they’re working with in order to ensure that there are no unintended side effects of using the software. However, any vulnerabilities or unethical practices can be hard to pick up on the consumer side.
With FSQS, our customers can essentially rest easy because they know that while they may not have looked under the hood of our software with a magnifying glass, there is an internally recognised and respected organisation that has.
Data management is becoming increasingly important in an age when so much of our lives -- both personal and professional -- are kept online. We invest in our data management systems to ensure that the people that entrust us with their data can have total peace of mind.
We deliver an outstanding level of service to our customers so that they can offer an equally amazing level of service to their companies. Fundamentally, our software exists to help businesses improve the experience of their customers. There’s a good reason why so many companies and organisations trust us to deliver the software that they need -- it works.
If you’re looking for a way to significantly improve your relationship with your customers, then take a look at some of the tools and software that we have on offer. We’ve always been at the forefront of online communication solutions and have plenty of tools and features that our users can use to stay in better contact with their customers, whether that’s reactively or proactively. We offer a tool for just about everything that you’d need or want to communicate with your customers -- and you can do so in a secure way.
If you’re interested in working with a company that is recognised as showing commitment to financial and data security, then be sure to get in touch with Click4Assistance. With more than fifteen years of experience in delivering outstanding web chat software in the UK, we’re able to offer a whole host of services that can help to streamline your communication with your customers or within teams. Whether it’s live chat, video chat, or other types of communication software that you’re looking for, we’ll have something that’s ideal for you.