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Live Chat Website Software: Click4Assistance Vs Zopim
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04 February 2016

Gemma Baker

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Live Chat Website Software: Click4Assistance Vs Zopim

Recently we shared our views on how Click4Assistance compares as a live chat website software provider to Liveperson. Following this theme, we have also been asked “what makes you different from Zopim?” Read on and you shall find out…


Packages

Chat provider Click4Assistance offers 3 packages, Lite; Professional and Enterprise starting at just £6.95/month, the Click4Assistance live chat application packages are suitable whatever the business requirements or budgets are.

Zopim offer 4 live chat website software packages, Lite, Basic, Advanced, Premium, the Basic package starts at the equivalent of £9.64/month (they charge in dollars). The Lite package is completely free however is limited to one chat at a time and most of the customisation is disabled.

Even though we cannot beat free, we ensure you get the best value for your money spent.

 

Support

We don’t care how much money you spend with us, Click4Assistance offers the same level of care and support at all stages of your lifecycle, from trial we ensure you have received your welcome emails to set up the live chat application on your website, with calls regularly throughout the trial to answer any usability and technical questions, through to subscription with frequent account management calls to offer advice and help. If you need help at any time no need to wait for your next account management call, we offer support via phone, live chat and email at UK business hours.

Your organisation can trust that, with an assigned account manager dedicated to ensuring your company is getting the best ROI from Click4Assistance live chat application, you are receiving a matchless service straight from the UK.  

Zopim offer support via email and live chat and whilst these are the quickest ways to assist customers, being able to speak with a representative directly on the phone allows the personal interaction to take place.

 

Customisation of the Live chat Application

Zopim only allow full customisation on their Premium package, meaning you need to warrant all the other features of their top package to be able to change the design of their live chat application fully.

Click4Assistance allows full customisation on both the Professional and Enterprise packages, there’s no need to break the bank for a little design. Not only can business have complete access to the customisation module, our in house designers offer a free customisation service for those who opt for an annual subscription.

 

Location

Click4Assistance is based in the UK with our servers located in Docklands, London. Security is the biggest priority for both customers and the company, therefore ensuring we stay up to date with any security changes and complying with the Data Protection Act.

Zopim is a Singapore based chat provider which has been brought out by US parent company Zendesk, whilst we cannot be sure exactly where they host their servers, as a non EU business to ensure the safety of EU citizens’ data since the invalidation of Safe Harbor they must hold the data inside Europe to comply with the Directive.

If your business is comparing Click4Assistance to Zopim or any other chat provider and would like to know more information, please contact our team on 0845 123 5871 or if you wish to try our free 21 days no obligation trial click here.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.