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At Home or at the Office, don’t miss online chats
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21 February 2013

Gemma Baker

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At Home or at the Office, don’t miss online chats

On the first Monday in February more UK employees phone in sick than any other day! Studies in previous years have suggested up to 375,000 of us do this, in what’s been labelled ‘National Sickie Day’.


Some of the suggested causes include: post-Christmas blues, the cold weather, and the long wait before another holiday

But there is good news. Whether you’re at home or in the office, you can still log in to the Toolbox and make sure you’re not missing out on Live Chats and vital sales leads. Install the software onto any computer or log in using the browser to chat with potential customers.

Adding extra users to the Toolbox to cover unexpected absences is easy and free, simply go to Account/Users and click ‘Create New’. A colleague can then continue to handle chats if the usual member of staff is unable to. There’s no need to share login information and everyone can have their own preference settings.

If you’re looking for help with adding users or downloading the online chat software, check out the Getting Started Guide within the built in help system, or call our friendly team on 0845 123 5871.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.