22 January 2013
Check out our Extensive new online chat software reporting suite
The new online chat software Toolbox includes an extensive reporting suite to enable analysis and evaluation on all aspects of your Live Chat operations.
Developed with your feedback in mind, there are now over 60 separate reports available
Divided into the 5 modules, it’s easier than ever to find the report you’re looking for.
Find out everything you need to know about your Account, including detailed figures on your online availability to handle conversations. Discover the reasons your visitors are starting chats with your Live Chat Software, how many opportunities you could be missing, and read the feedback entered into surveys in the chat reporting module.
Tracking your visitors in real-time? All of the information displayed including location and keywords can be reported on over a weekly, monthly or annual basis. Monitor the uptake level of your Proactive Invitations with their own dedicated reports. With the Visitor Management System reports, investigate new contacts added against visitors, and examine those valuable conversion figures.
Got advanced reporting needs? Talk to us about bespoke reports that can be tailored to fit your exact requirements.