Click4Assistance glyph Flower shape graphic Rectangle shape
05 April 2016 | 4693 views

Live Chat Integration Helps Charities

Live Chat Integration Helps Charities

Click4Assistance chat integration has been aiding charities for over a decade. Providing an anonymous and secure channel to charity representatives, with Cancer Research UK being the last to integrate chat into their care strategy.  

 

Campaigns, pet care, vaccinations and sanitation are the most popular charity themes. There are over 180,000 charities registered in the UK, dating way back to the 12th Century. Charities like Great Ormond St Children’s Hospital, Cancer Research UK, Best Friends Animal Society and British Heart Foundation are just a few among thousands of charities that help across the world.

As well as having posters and flyers spread around the community, encouraging people to get involved, charities have received help from technology, due to advertisements on social media, radio and television as well as TV shows such as Comic Relief, where they give you a number to text  or call to send a small donation.

Advertisements on websites that are visited daily promote the charity and often have a link back to the website with more information. Social media has had a big impact on charities as it’s the most intriguing way for the charity to reach out to followers. Charity shows like Children in Need and Comic Relief are watched all around the world every year. Technology is used by the majority of the world, therefore charities reach out to almost everyone.

How a Live Chat Integration Helps Charities

Charities can benefit from chat integration as they can advise supporters of their charity when arranging events or making donations. Benefactors may want to donate online; therefore using the auto direct feature on chat allows the operator to direct the visitor to the correct page.

Chat integration giving a helping hand

Click4Assistance offer a high level of privacy, not only can the visitor chat without the fear of being overheard, the chat integration is transmitted with 256bit SSL encryption, offering the same level of security as a payment page.

Examples of Charitable Organisations Using the Click4Assistance Chat Integration

  • Cancer Research UK implemented the chat integration to support vulnerable visitors with direct advice using trained nurses to advise patients.

  • The Citizens Advice Bureau uses the solution as a direct method of contact for residents needing advice or to book appointments with advisors.

  • MS-UK use the software to chat to people living with Multiple Sclerosis and also recommend fundraising.

Click4Assistance offer a 10% discount for charities using chat integration with their websites to help support them. For more information about how integrating chat can benefit your charity, contact theteam@click4assistance.co.uk or start a chat with one of our experienced account managers today!

Popular Blogs

Salford City Council and Their Journey with Live Chat 6 Sep 2016

Salford City Council and Their Journey with Live Chat

Salford City is a city and metropolitan borough. Home to 218,000 residents and has been established since 29th March 1926, including the towns of Eccles, Swinton and Walkden. Salford is said to be a great place for tourists, with a range of activities on offer and some great spots for vacationers!

Read more
Large Insurance Firm Implements Live Chat for Web 24 Aug 2016

Large Insurance Firm Implements Live Chat for Web

One Call Direct compares car, home, van and travel insurance from a panel of trusted insurance brands. They also offer many other insurance products and services including breakdown, short term and learner driver insurance.

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!