09 February 2022
Housing Associations Can Provide Excellent Service
Housing associations can drastically increase the service they provide by simply adopting tech, such as web chat software.
The elephant in the room when it comes to tech is that it makes staff worry about how secure their job is. Sure, automation has the ability to free up staff responsibilities, but at the same time, it also helps them to pursue and take on more roles. Welcoming advances in tech can easily reduce the amount of manual process that is required. Automating processes such as applications, maintenance requests and even managing payments, can be done to give staff more free time to manage their work more effectively.
Data Analysis and Records
There are some real benefits to those who work within the housing sector. People are making moves to try and keep all customer data and records online. A defined infrastructure can easily provide a much higher level of security when it comes to keeping online records both safe and secure. Utilising tech for customer data is a brilliant opportunity to allow the use of online records. Records can be assessed and edited as required, and this will give your housing association the up-to-date information required to manage and support things as such.
Improved Customer Service
One of the main benefits that comes with digitisation is that tenants can receive a fantastic customer experience. Help and advice can be given 24 hours a day and you can also have a knowledge portal that provides accessible account information. Actions can be completed online, and customers do not have any restrictions regarding when they can have their issues resolved or even when they need to speak to a particular department. If people can use live chat to resolve their issues in real-time, then this will give them a much more positive experience with your service.
Connected devices and even smart meters offer a fantastic opportunity and you have to make sure that you take advantage of this. If you can embrace individual technologies within things such as social housing then you can detect how people might be using their accommodation and you can also allow providers to change services, such as heating. This can be done in real-time. if you use this as a housing association, then you can easily anticipate issues while also having the power to handle them both quickly and effectively.
Cloud technology is now on the rise, and it is possible for housing associations to work remotely to capitalise on this. This gives them the chance to focus all of their time and their energy on being out amongst tenants. Having a digital and mobile workforce also helps to drastically reduce the need for having a lot of office locations. Remote working allows housing association staff to stay connected to people who may need help the most, through things such as live chat. It also means that they are able to spend much more time on the tasks that really matter, and this is huge to say the least. Who knows what the future holds, but right now, it would seem that tech is steering the way, and if you do not make the effort to stay ahead, you may find yourself falling behind.