08 February 2022
New Year, New Way to Communicate
Now is the time for you to rocket your level of communication by employing simple, easy solutions such as live chat website.
If you work at your local council, then you will know how stressful it can be sometimes. You may feel as though there are always many documents to sort through and that you also need to continually keep people up to date on things such as housing benefits, bin collections and more.
Common Council Tax Questions that can be answered through Live Chat
Sifting through hundreds of emails at any one time can be a frustrating and time-consuming process. If you want to put an end to this or if you want to make sure that you are able to answer as many questions as possible, in the shortest frame of time, then live chat is the way forward. Here are some common questions that you can set up with automatic answers by simply adopting live chat.
What does Council tax Pay For?
Council tax will help to pay for any council services. These are services that everyone uses, such as recycling, roads, lighting, child protection or even street cleaning. People often like to know where their money is going when they pay council tax, but if you set up an automatic live chat service, you can avoid your team’s time being taken up with queries like this.
How Can I Pay My Bill?
Ensuring that people pay on time is important. That being said, there are many ways that you can help people to do this. It may be that you encourage them to set up direct debits or that you send them paper reminders. With the help of live chat, you can help people to know their options and you can also help them to make the most out of their experience with you.
Can I Change the Date I Pay Council Tax?
Another common question that a lot of people ask is if they can change the date that they pay council tax. If you do pay by direct debit, you can usually choose 5, 10, 15 or even 25 as your monthly date. Paying tax over 10 or 12 instalments is also an option. Many customers want the option to change the way that they pay online, but this can only be done if the account is up to date. By implementing live chat onto your site, you can then help people to navigate to the right page to carry out this kind of action.
Common Housing Benefits Questions that can be answered through Live Chat
There are also many questions that can be answered about housing benefits if you simply put in the work to adopt live chat. Want to find out more? Look below.
Who can Claim Council Tax Reduction?
Housing benefits are available to anyone who might be on a low income, or people who are paying rent on their current property. Only people who are in certain groups can claim housing benefits. You can make a claim for your housing benefit if you are single and at pension age, or if you are receiving pension credit. You can also make it if you are a member of a couple, but only if you are above the state pension age. People will often have a lot of basic questions about things like this and they may want to contact an authority about them. If you can implement live chat as a way to answer questions about this, then it’ll make it easier for you to get the result you want out of your website.
How do I Claim for Housing Benefits?
This is another question that councils get asked. If you want to make a claim for housing benefits, filling in a self-serve claim form is usually the way to go. You can direct people to this form if you have live chat implemented on your website.
Am I Eligible for Benefits?
You are usually not able to get housing benefits if you have savings that surpass £16,000. This is of course, unless you are over the state pension age. You can also not get benefits if you are living with a relative or if you are a full-time student. You cannot get housing benefits if you are an asylum seeker. Again, people will often have a lot of questions about things like this, so it is wise that you try and explore the options that are available when it comes to the way you communicate with your audience.
Common Recycling Questions that can be Answered through Live Chat
There are often a lot of questions about recycling that can be answered through live chat as well. If you want to find out more, then take a look below.
Why is my Bin Collection Date Changing?
Sometimes, especially over the festive periods, bin collection dates will change. The current rate of recycling is also sometimes changed to try and accommodate any new changes to the government. You may find that even though you send out paper notices regarding these changes, people still have questions. If you have a live chat set up, then you may find that you can answer the questions that people have and you can also make it easier to give people the support they need.
What is our Current Recycling Rate?
A lot of people wonder why it matters what the current recycling rate is. Not recycling items is bad for the environment and it also costs a lot of money. That is why less waste needs to be sent to landfills. Again, questions like this are very easily answered through live chat.
What if I Have Far Too much Waste?
Residents are often concerned about changes. It is more than possible to arrange a waste audit to tackle issues such as this so that you can be shown how to recycle more. Larger families tend to be more flexible with waste, but again, it is possible for you to answer any questions that they may have through the live chat system you have implemented.
So having a live chat system could easily benefit you and the people you serve. It’s never been easier for you to implement it onto your site too!