How Arti, the AI agent for customer service, supports your team
When customer expectations are high and enquiry volumes are rising, customer service support agents can feel the pressure. Repetitive questions, out-of-hours demand, and long queues can leave even the best teams stretched.
That’s why Click4Assistance created Arti – the AI agent for customer service designed not to replace your team, but to make it more efficient and powerful.
Here’s what support your team gain when working with an AI agent for customer service:
Time back for complex queries
Arti handles repetitive, routine questions – like opening hours, appointment bookings, or FAQs – allowing your team to focus on the enquiries that genuinely need a human response.
Smarter workload management
By triaging chats and qualifying enquiries, Arti reduces noise and ensures the right requests get to the right people.
Seamless handovers
When it’s time for a human to step in, Arti transfers the chat smoothly – passing on context so your agents don’t have to start from scratch.
Greater efficiency, less burnout
With fewer distractions and a more focused workload, agents can be more productive and less overwhelmed – improving performance and wellbeing.
Continuous learning
Arti captures and logs interactions, helping you identify trends, fill knowledge gaps, and improve training – all while learning from conversations to get better over time.
A better customer experience
When Arti takes care of the basics, your team can deliver the thoughtful, empathetic support that customers remember – and recommend.
See how Arti, the AI agent for customer service, works alongside your team in this short video.
Want to see how Arti could support your customer service agents?
Book a demo with Click4Assistance
