Click4Assistance glyph Flower shape graphic Rectangle shape
13 April 2021 | 1733 views

How well is your healthcare practice conversing?

How well is your healthcare practice conversing?

We speak all day long, but how well are we communicating? How well is your healthcare practice communicating with your patients? If you rang 50 of your customers, would they say that they can easily have a conversation with your practice or would they say that it’s usually only on a needs-must basis and a bare minimum?

Having a healthy patient base is important for any practice, and an easy remedy is to have an open communication channel for your patients. But we understand that it’s often challenging to manage all the incoming communication as it is, far less to start having conversations with patients beyond the needs-must limits. What if we told you there was a way to make your communication at your healthcare practice so efficient that even a conversation would be simple to have with patients, and this would be cost effective and massively beneficial for your patient experience? Well there is, and we’ll show you how in this article...

Reduce the swelling

With all healthcare practices, your telephone lines are congested, and with a finite number of administrative staff, there are only so many calls that can be answered at the same time. This leads to many people waiting on hold in a backlog, like a clogged artery. The best way to relieve the pressure and reduce the congestion is to apply a simple solution: a live chat for your website. This will give your customers an alternative to calling the office and offer a shorter waiting time to speak with someone, which automatically reduces the number of people who will call the office, thus reducing your call volume.

Accelerate the efficiency

Every organisation is focused on maximising efficiency, regardless of industry. In healthcare practices, administrative team members have duties that would be different from someone working in a standard office, so they have to manage their time and workflows differently. By adding in a live chat for your website, your administrative staff can speak with multiple patients at a time, unlike with telephone calls, making your staff much more productive and allowing them to clear the congestion and reduce the inflammatory telephone lines much faster than before.

Start a free 21 trial and use live chat for your website.

Reach the source quicker

We would all like to spend our days chatting away with patients but there are many patients that need treatment and that treatment takes time. With the telephone lines decongested and a live chat for your website working its way through your communication system, your patients will find that sometimes, live chat will be quicker to touch base with your practice than picking up the phone.

Keep the treatment ongoing

Now that your healthcare practice is able to speak with patients faster and more frequently, the overall patient care level will naturally increase, since they are more likely to come back to you with a progress update, letting you know that their treatment is working as it should and if it isn’t, you are able to change course in the early stages. A better flow of communication will allow a better overall treatment plan, and healthier patients.

Book appointments much easier

Live chat for your website is not only for touching base with patients but they can more easily book appointments, request prescriptions and more. It is much more convenient to book an appointment through a live chat than having to wait for ages in a telephone queue, just to make an appointment which takes under a minute. Processing bookings online is also much faster for your administrative staff as well, since they will be able to chat with multiple patients simultaneously, making their time more productive.

Click4Assistance, the best live chat for your website

Healthcare practices all over the UK have benefitted from Click4Assistance’s support and robust, reliable software solution over the last 15 years. It’s no wonder that they are the top choice for live chat software for your website in the UK. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to digitally transform your health practice, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it workstry a demo, or better yet, try Click4Assistance completely free for 21 days.

Popular Blogs

What countries use ChatGPT the most? 9 Oct 2024

What countries use ChatGPT the most?

Some countries use ChatGPT far more than others, but why? Discover the answer here.

Read more
Large Insurance Firm Implements Live Chat for Web 24 Aug 2016

Large Insurance Firm Implements Live Chat for Web

One Call Direct compares car, home, van and travel insurance from a panel of trusted insurance brands. They also offer many other insurance products and services including breakdown, short term and learner driver insurance.

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!