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Increase your Website Attraction by Adding Live Chat Software to your Website
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20 October 2015

Gemma Baker

167

Increase your Website Attraction by Adding Live Chat Software to your Website

By adding live chat software to your website you can triple staff productivity and with the recent minimum wage rise your staff should be happier than ever. Live chat software will also increase your website attraction as 63% of visitors are more likely to return to a website that offers live chat.


At the beginning of October, one million UK workers received a pay rise as the National Minimum Wage was put up by 20p.  For millions of businesses, this meant happier employees which always leads to increased productivity.  Have you thought about other ways of improving productivity?

The productivity of your company can also improve when you add live chat software to your website.  A live chat service is a cost effective channel too, as it means your operators can handle more than one chat simultaneously, they can multitask if the visitor goes quiet or takes a long time to respond, it can also save your operators time, as the software can send follow up emails during the chat rather than at the end of the chat thus saving time and leaving your team to move onto the next enquiry, therefore effecting resource savings within your various departments.

 

A live chat service has potential to change your website visitor’s perception of your business

 

Choosing to add live chat software to your website will give you a fantastic means for communication with your website visitors like never before.  This leads to increased productivity as it enables operators to:
•    Respond to commonly asked questions using short-cut keys
•    Automatically navigate visitors to any page of your website
•    Understand how visitors arrive on your website, together with the keywords they used
•    Proactively engage with visitors when they require help or advice


A live chat service is proven to generate more leads and sales than other communication methods  

 

Click4assistance can also provide other useful tools such as conversion tracking and analytics tool enabling your Company to:
•    Watch visitors in real-time as they browse your website
•    Engage with visitors by pro-actively offering your assistance and help
•    Allow potential new business leads to leave messages, even when off-line
•    Gather vital feedback using customisable surveys
•    Automatically push promotions and advertising materials
•    Understand web visitors behaviours, by finding out how your website is found

Post chat live chat software graph

 

You may think that implementing a live chat solution can be expensive and difficult to manage but you will be pleasantly surprised.  We believe that live chat can add real value to your business with its wide range of software benefits and functionality including but not limited to:
•    Efficiency
•    Accessibility
•    100% Customisable
•    Pre-Chat Forms
•    File Transfers
Click4assistance are a UK based provider, who’s dedicated Account Managers offer fantastic customer service and a fully customisable visitor interface.  Click4assistance really stand out from the rest as we have a wealth of experience working with clients in a wide variety of market sectors, providing a stable, robust and proven live chat solution, regardless of your company’s size or requirements.  We have worked with some of the UK’s biggest and most recognisable names including Harvey’s Furniture, Mazda and the University of Liverpool to name just a few.

 

Our systems are located within Telecity UK

 

Telecity is a company which operates some of the largest and most secure data centres in Europe.  By managing all data here in the UK, it ensures we adhere to FCA regulations.  Data is transmitted using 256bit encryption and stored using the latest secure algorithms. 

Live chat system

 

 

 

 

 

 

 

 

We believe no commitment should be made until you experience the benefits of live chat and see the increased productivity for yourself.  For this reason, we offer a 21 day free trial, with no obligation to subscribe.  Once you have decided to subscribe, your commitment is based on a 30 day rolling agreement, with no lengthy contracts or big commitments.

For an informal chat to hear about how live chat software can help improve your productivity, customer service and increase your sales or to arrange a free no obligation software demonstration, without the pressure to subscribe, contact the team on Tel: 0845 123 8971 or email us on theteam@click4assistance.co.uk or start a chat.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.