Click4Assistance glyph Flower shape graphic Rectangle shape
29 August 2023 | 1174 views

Jobs will be more automated, says new AI adviser

Jobs will be more automated, says new AI adviser

UK government advisor and task force head Ian Hogarth believes the UK will see a wave of job automation as AI transforms the economy.

Until recently, every technology created required human direction. The industrial loom did the work of a thousand weavers in the 19th century, but it couldn’t create its own clothing brand or design its own construction.

However, the technology behind artificial intelligence is different. It is able to direct its actions and perform a wide array of human tasks, leading to fears of a job apocalypse in the near future. Live chat software for website owners is already advancing to the point where it is hard to distinguish it from humans, showcasing breathtaking cognitive skills.

This view is currently being espoused by Ian Hogarth, a leading voice in the government’s AI taskforce, charged with better understanding the impact of the technology on British society. It is inevitable, Hogarth says, that jobs will disappear, and it is unclear whether entrepreneurs will create new ones at a sufficiently rapid rate to maintain full employment.

According to Hogarth, there will be winners and losers, and the entire planet must rethink how it lives and works. Technology is forcing conversations that seemed impossible ten years ago, such as how humans will find fulfilment, satisfaction and identity in a world without work.

Already some firms are laying off staff in the wake of the profound power of AI. Meta and Google have announced hiring freezes, and BT says it will shed 10,000 staff by 2030 thanks to AI-related technological innovations.

Start your free web chat software trial with Click4Assistance today.

With that said, some commentators are more optimistic and believe artificial intelligence will lead to the creation of more jobs. Goldman Sachs points out that 60 per cent of the jobs people do today didn’t exist in 1940. If history is any guide, we should expect a new wave of opportunities.

Hogarth, though, remains unconvinced. His view is that AI could pose significant harm in the job market and elsewhere. He worries about the potential for artificially-intelligent systems to manipulate law enforcement or undermine the criminal justice system. He also says there is a risk of malicious computer code leading to an explosion in cybercrime. AI’s potential to become an existential threat – something that could wipe out humanity – should not be ignored either, he cautions.

At the same time, the top echelons of the British government now view AI as a source of UK competitive advantage in the global economy. Britain currently ranks fourth for AI startups and penetration on the world stage, just behind Singapore. As such, Prime Minister Rishi Sunak wants to make AI a top priority for UK economic development and, according to personal reports, “is obsessed with it.” Others are benefiting indirectly. “Chat software for my website is improving all the time,” said one business owner.

Unemployment, though, may become a bigger issue for the incumbent British leader. In 2013, the University of Oxford researchers estimated that 45 per cent of occupations would fall prey to automation over the coming 20 years. At the time, the team did not predict the emergence of large language models (LLMs) or systems with “sparks of [Artificial General Intelligence],” as a recent Microsoft paper put it. As such, the real level of job automation over the next decade could ultimately be far more extensive than they imagine.

Popular Blogs

The Best Ways to Cross Sell and Upsell with Live Chat Services 20 Dec 2016

The Best Ways to Cross Sell and Upsell with Live Chat Services

“Here is a simple but powerful rule – always give people more than they expect to get.” – Nelson Boswell.

Read more
Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software 23 May 2017

Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software

Being an insurance broker can be difficult when there is a vast amount of competition offering the same products.  Ensuring your communication with your customers is accurate, fast and professional is vital when attracting new and returning customers.

Read more
Norfolk County Council Offers Chat as Another Contact Method for Residents 7 Jun 2018

Norfolk County Council Offers Chat as Another Contact Method for Residents

Norfolk County Council approached Click4Assistance in March 2017 with their requirements to add chat to website. After going through the procurement process, a few organisational shifts in project managers and tweaks to their chat configuration, the Council was ready to unveil their new communication channel to residents in January 2018.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!