02 December 2021
5 Benefits of Click4Assistance’s Live Chat Solutions for the Third Sector
Click4Assistance’s live chat for small business works exceptionally well for third sector organisations. Find out the top benefits non-profit organisations can enjoy from the online software.
There are around 169,000 registered charities in England and Wales alone and countless others in Scotland and Northern Ireland. They offer all kinds of support to people from various backgrounds, and many also support those without a voice, like animals.
As you can imagine, the only way for a non-profit organisation to thrive is by spreading awareness of its work and fundraising to pay for its operational costs. Many of today’s tech-savvy charities achieve those goals through various online activities.
But did you know that Click4Assistance’s chat for website solutions can help significantly boost such awareness and fundraising efforts? Take a look at these top benefits to using Click4Assistance for your third sector organisation:
1. It’s a Safe Way to Ask For Help
People often need help but feel afraid to ask for it over the phone, either because of their home situations or because of language barriers. Those individuals want to reach out to supportive charities and organisations but struggle to make that first move.
Some might associate Click4Assistance with live chat for small business. However, it’s an excellent communications platform for third sector organisations because it offers individuals a safe way to ask for help.
Those individuals can use Click4Assistance to request help discreetly for non-emergency situations. The charity or organisation can provide real-time assistance to them and ensure that trained staff can handle contact with those people in a safe manner.
2. It’s Convenient
Another advantage of using Click4Assistance for third sector organisations is because it offers the ultimate in communications convenience. When you install a chat for website solution, anyone browsing your website can use it during their browsing session.
Click4Assistance works in both desktop and mobile browser windows, which is handy considering almost half of all Internet users in the UK surf the Web on a smartphone or other mobile device.
A live chat solution like Click4Assistance is also convenient in other ways. For example, people won’t feel like they need to call your organisation or send email messages, giving them greater communication options that best meet their needs.
Click4Assistance is also convenient for third sector organisations too. That’s because it makes message management easier and more organised.
3. It Helps to Manage Teams of Volunteers
It’s no secret that many smartphone users have instant messaging apps on their devices to communicate with friends and loved ones. You might not realise it, but Click4Assistance is a live chat platform that can help you manage your team of volunteers.
If you’ve got lots of volunteers out in the field, as it were, it can often be challenging to have access to a computer or even a conventional broadband Internet connection. Therefore, getting instructions, providing feedback, or any other communications can be tricky.
In most situations, volunteers can use their smartphones for communications. In times where only short messaging is necessary, it makes sense to use a live chat platform like Click4Assistance, especially as conversations can get allocated or moved to specific people.
4. It Offers Real-Time Conversations
One of the most obvious advantages of Click4Assistance is that it enables third sector organisations to have real-time conversations with people who need help or are interested in what they do.
It’s a practical alternative to email because there can sometimes be long delays in receiving email replies. Plus, telephone calls might not be the safest or preferred option for most people who need an organisation’s help.
The great thing about Click4Assistance is that all real-time conversations can get categorised and allocated to the right people quickly and easily. That’s not always possible with emails or telephone calls.
5. It’s a Secure Communication Environment
One final benefit of Click4Assistance is how it offers all chat participants a secure communication environment. Firstly, it uses sophisticated bank-grade encryption to ensure that no one else can eavesdrop on any online conversations.
Secondly, for your added peace of mind, it’s also GDPR compliant. Lastly, the data storage used by Click4Assistance conforms to stringent ISO9001 and ISO27001 standards.
In contrast, email messages are not secure and can quickly get intercepted with the right technical knowledge and tools. Plus, there’s also the chance that email addresses can get mistyped, resulting in potentially confidential information ending up in the wrong hands.
If you would like to speak to one of our friendly advisors about how we can help, please feel free to start a chat or call 01268 524628. We will also give you a 10% discount on our published prices!