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Brexit: Switching to a UK Live Chat Provider
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26 February 2019

Gemma Baker

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Brexit: Switching to a UK Live Chat Provider

With an uncertainty clouding the future of the country, many speculations of how companies will survive have been unfurling. However with any threat that businesses face, they have to look at the facts and adapt to overcome these challenges. With Brexit negotiations still ongoing, there’s only one thing we truly know, looking to other UK businesses for products and services will be our safest option.


Click4Assistance offer a resilient and fully secure live chat system that resides in the UK. Data is encrypted during transit and at rest to the highest security standards you would typically expect from a payment page. All staff are also based within the UK ensuring you have a dedicated account manager and support engineer you can contact at any time during your working day.

It’s Easy to Switch

We offer a free 21 day no obligation trial that gives you plenty of time to configure your account and get to grips with the systems functionality, just follow these simple steps:

Create Your Account

Head to our free trial page and enter a few details to get started. We don’t collect any payment details and all data is processed and stored in accordance with GDPR. Your account will be set up along with your login / user credentials based on the information you provide and will be sent to your email address.

Transferring Users

Switching live chat for small business provider is easy with Click4Assistance

Now that you have your account set up, it’s time to transfer your users from the old system to Click4Assistance. It is an ideal time to review whose profiles you have, as you will only want current members of staff having access to the chat solution. We recommend doing this regularly as a security best practice.

In the software you can easily create a new user, providing details such as their name, display name, email address, password and user type (administrator / customer service representative / other) etc. These details can be sent directly to the new user along with the software download, enabling them to access the chat solution within minutes.

If you have a high volume of users to transfer over, speak with our account managers who can discuss our configuration services.

Importing Your Designs

Having live chat before means you may have already thought about your designs and the way the service fits on your website, moving over to a new provider doesn’t mean that you have to lose them. Any chat button image can be simply uploaded into the website. Your chat windows can be easily customised with your corporate colour(s) and logo, access is also available to the HTML and CSS for any further amendments.

Inputting Answers to Frequently Asked Questions

The Click4Assistance solution stores a library of responses to frequently asked questions, helping your advisors to provide answers quickly and accurately. Having used chat previously, gives your organisation a great head start as you will already know the most asked questions to derive via chat, therefore these can be entered straight into the system. You can organise the replies into folders and any order, giving your representatives easy access to the responses.

Smallest Amount of Effort for a Peace of Mind

With the basics set up, your organisation is ready to switch the live chat scripts on your website, all of this can be achieved in as little as 20 minutes depending on the level of your requirements.

The uncertainty of Brexit continues therefore our advice is go for the safe option, buy British! For more information regarding the Click4Assistance solution contact our team by calling 01268 524628 or email theteam@click4assistance.co.uk



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.