Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
Live Chat for Website is Accessible for Everyone
DATE
Live Chat Blog Published On
TAGS
Live Chat Blog Tags
AUTHOR
Live Chat Blog Author
VIEWS
Live Chat Blog Views

24 May 2016

Gemma Baker

30

Live Chat for Website is Accessible for Everyone

Some people may have impediments that cause them to struggle with face to face or telephone communication. Mental phobias, visual and hearing impairments are something people have to deal with every day. Using a live chat solution ensures that people’s lives are made that little bit easier when it comes to asking questions.


 

Being hearing impaired, or having mental phobias can lead to upset when talking on the phone – as it’s not for everyone. They can also have an impact on face to face engagements which can lead to the avoidance of certain situations, considered in a negative manor.

Spreading Positive Vibes with Live Chat for Website

Customers can engage in a positive way with text based communication between two or more devices, which has become popular over the last decade and an essential to the majority of young people now.

Other alternatives are being considered when looking for help with enquiries on the phone isn’t for them.

Talking via text eliminates the worry of talking on the telephone – for example, it gives the person a chance to think about a response. Help them out by implementing live chat for website!

What IS Live Chat?

A live chat solution is software that businesses can implement onto their website to assist with enquiries regarding their services. It also:

  • Generates more leads and sales

  • Offer support and advice

  • To improve customer experience

text with live chat for website

Anyone with learning difficulties or hearing impediments who find it easier to communicate via text can adapt to using live chat for website to engage with businesses. People who may have visual impairments are able to enlarge the resolution of the screen.

Bloom Hearing Using a Live Chat Tool

Bloom Hearing are a company that provides hearing aids and give advice to people who have hearing impediments. They approached Click4Assistance in early 2016, to assist with enquiries for people looking into purchasing hearing aids, or that may have after sales enquiries.  A live chat tool is the perfect enhancement to their website, and has been well received by their audience.

Click4Assistance like to ensure that our live chat for website is accessible by everyone and have been working with all types of charities and organisations for over a decade. For more information about how our live chat tool can benefit your website, call us on 0845 123 5871 or email us at theteam@click4assistance.co.uk , or start a chat with us for a free information pack!

Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.