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Efficiently Handle Last Minute Bookings with Live Chat
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27 June 2019

Gemma Baker

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Efficiently Handle Last Minute Bookings with Live Chat

The sun is shining, many people are looking forward to enjoying time off work and it’s almost payday. Can it get any better!


Some parents may have left booking holidays and days out to the last minute. Therefore, does your organisation have the resources available to be able to efficiently handle an influx of enquiries?

Click4Assistance has been working with the travel industry for over 15 years, helping organisations to streamline their operations whilst increasing sales with our live chat for websites solution

Instant Communication

Enable your website visitors to start a chat at a click of a button or by inviting them into a conversation.

Advisors will be able to handle multiple enquiries simultaneously as they can answer one visitor whilst others are typing. This means that fewer members of staff are needed to manage the workload, which is useful if employees are away from the office. It also helps increase sales and bookings as an advisor is speaking with more than one potential holidaymaker at any one time.

During a chat, the agent can send through suggestions to the visitor using the auto navigate functionality. This will automatically open the relevant page in the enquirer’s browser, allowing the advisor to provide a digital equivalent experience to what would have occurred in a high street travel agency years ago.

Reducing Agent Engagement

Live chat for website can be handled by a chatbot or human agent

Before a chat a company can display a prechat form which gathers the visitor’s details, this can include their name, contact information, destination or holiday package type etc. This can help the advisors tailor the conversation.

Alternatively, these questions can be asked by a chatbot who can continue the conversation by answering frequently asked questions that it has learnt. At any point the bot can pass the chat in its entirety to an advisor when their input is necessary. This allows representatives to enter a website live chat for more valuable time.

 Another way to reduce the agent’s involvement is allowing the visitor to enquire via the website with the use of smartContact forms. They can be designed to collect any information your organisation requires and can contain free text-boxes, radio buttons, dropdowns, multiple selections etc.

Once a smartContact form is added to your site, any changes to the design are configured within the software and are replicated on your website; therefore there is no need for web developers to be consulted every time you need to make amendments. Which is very useful for information that is updated seasonally, e.g. brochures.

The enquiries are sent through to assigned email addresses where agents can action the request; alternatively these can be viewed within the software.

To encourage self-help, organisations can use Promotions to grab the visitor’s attention that automatically displays the latest news, offers and information, based on how long they have been on the site. A URL can be assigned to the image; therefore if the individual is interested in your marketing message, they can be navigated to a related page to find out more.

The industry experiences high abandonment rates for many reasons such as the individual just being noisy, doing research, or they are not the decision maker etc. Ensuring you engage with your website visitors can make a difference and change their mind about moving onto a competitor’s site.

For more information regarding our live chat for website solutions and the companies we have helped increase their bookings, contact our team on 01268 524628 or email theteam@click4assistance.co.uk



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.