17 August 2016
Live Chat Html Software can Eliminate Overwhelming Emails
Emails date back to the 1960s with the first one ever used at Massachusetts Institution of Technology. They are still used regularly by businesses today.
Most communication involves email updates, companies such as HMV, New Look and GettingPersonal send emails every week with news or deals they’re offering. Companies like Apple and Netflix may send emails with invoices of recent purchases etc.
Emails are considered a useful way of communicating with friends and family that live far away, yet this being replaced by social media. Email addresses are still in use as these are required when signing up for social media accounts. The majority of businesses use emails internally as well as externally and use different platforms such as Mailchimp that deliver mail to a diverse set of addresses.
Anyone that has ever used email would have received spam at some time. Spam is unsolicited, irrelevant messages that can be received when signing up to a website, that might mention that you’ve won something or to view a product etc. Some spam emails can also be from Facebook or Twitter saying ‘see posts from XXX’ or ‘who to follow’ – things that aren’t necessarily needed but are sent anyway.
Even though emails are a great communiqué service for long distance communication, they can get quite overwhelming. Unlike Twitter for example, mail does not have a character limit which means someone could put a whole novella within the content if they wanted to. For some, this can be a little too much, especially if the layout isn’t very clear. An email of instructions may be sent out to a client who may want to clarify a particular point, therefore they need to send a response and it then becomes a tedious chain of individual questions.
For this type of situation, instant communication might just have the answer. With Live Chat HTML software, visitors can question and receive an instant response. Again, the chat can still involve a lot of information but the operator can break it down in separate messages, and remain with the visitor while they follow the instructions. And if they need a hand, they can quickly refer back to the chat and ask – where sending an email would require the wait for a reply, the dilemma of whether the email was received and the hope it doesn’t slip into the junk folder!
And of course we have the holiday haul. When coming back into the office after a nice break, one of the pet peeves that employees have is tearing through their email inbox and sorting out what needs answering and what doesn’t. With Live Chat HTML software, if an operator is unavailable it automatically switches to offline.
For more information about how else Live Chat can benefit your business, start a chat with us today to receive a free information starter pack. Or give us a call on 0845 123 5871 for a no cost online demo.