You can use our live web chat software to increase your sales right now. It's not like first you install our live web chat software, then play around with it for some days, figure things out and then gradually it begins to show its true utility value. No, with our live web chat software you can see the results immediately, right in front of your eyes. Of course, while writing this, we assume you have some decent traffic on your website because if there is nobody on your website, whom are you going to engage?
82% people on the Internet believe that if there is live web chat software installed on an e-commerce website, they feel more inclined towards doing business with that website. That website seems more approachable and friendly.
On the other hand, the shopping cart abandonment rate is around 60% – which means if 100 people are initially eager to do business with you, 60 among them are going to leave in the midst of doing business with you, without paying you.
You can use these numbers to your advantage. If 82% people want to do business with you because you have live web chat software installed on your website it means if 100 people are coming to your website, 82 among them want to do business with you. It would be tragic if 60% of these 82 leave your website without doing business with you simply because there is some communication gap – most of the shopping cart abandonment occurs because people cannot figure out how to shop on your website or how to use or whether to use their credit cards.
So once you have installed our business live chat software on your website you have immediately increased the number of people wanting to do business with you. Now all you have to do is, help them do business with you.
As you observe the analytics data that comes with the live web chat software toolbox you will begin to notice a consistent pattern. You will learn normally at what point people abandon your shopping cart.
Using special settings in our business live chat software you can automatically set alerts that will remind you to initiate chat conversations with people who are about to leave your website. You will be able to engage them. In case they have some doubts you will be able to clear those doubts. In case they cannot find the information they want, you can direct them to that section from your end. If they need more documents, you can easily transfer the needed documents using the live web chat software window. If they want a face-to-face conversation our video chat facility easily allows you to have video chats.
After having used our live web chat software for a few weeks you will know normally through which page people come to your website and after viewing which page people leave your website without doing business with you or after viewing which page they head towards your shopping cart.
At Click4Assistance we use 256-bit encryption technology to make sure that the interaction happening between you and your prospective customers and clients is not intercepted by prying malware and individuals. Even the transcripts that are generated after each conversation are saved at a secure location. You can also email these transcripts to respective participants immediately after the chat has ended.
You can download our business live chat software trial version free of cost. All you have to do is register on our website and literally within minutes you will be ready to serve your prospective customers and clients in a completely secure environment.