Products
- Live Chat
  
  Drive sales & support enquiries using web chat.
  
  Fully brandable and configurable chat windows, with a unique dashboard designed with 20+ years of agent feedback. Powerful reporting and operational management for all team sizes.
- Chatbots & AI Agents
  
  Meet Coni & Arti.
  
  Coni
  The conversational chatbot can be built with our easy-to-use chatbot builder.
  
  Arti
  Our latest AI Agent Chatbot, powered by ChatGPT.
- Omni Channel
  A complete omni channel solution, enabling multiple communication channels in a single platform.
  
  WhatsApp
  
  Facebook Messenger
  
  SMS
  
  Video Chat
  
  Click2Call
  
  Meeting Rooms
- Integrations
  
  Integration with CRM systems such as Microsoft Dynamics 365 and Salesforce.
  
  Compatible with all CMS systems with plugins for WordPress, Magento, Joomla and Opencart.
- Visitor Insights
  
  Track conversions, identify hot leads and prospect identification with advanced management information and website analytics.
  
  Proactive engage, co-browsing and screen sharing with website visitors.
Pricing
Customers
Support
- Blogs & Articles
  
  Our blogs and articles provide a wealth of information, keeping you up to date with latest news and trends regarding your industry and the latest developments with webchat, Chatbots and AI technologies.
- Videos
  
  Get started with our easy-to-follow video library and guides, offering step-by-step instructions for beginners and those looking to refine their skills. With clear tutorials and detailed resources, you'll have the tools you need to succeed at your own pace.
- Resources
  
  Access a variety of resources and white papers on topics ranging from live chat solutions to AI. These documents offer expert insights and best practices to help you improve your online communication strategy and enhance customer engagement.
- Security
  
  Data protection is our top priority. Discover how our secure data storage, robust controls, and advanced physical security measures ensure your information is always safe and protected.
- System Status
  
  Current information regarding the status of our systems.
Company
- About us
  
  UK Chat & Chatbot Provider
  
  Over 20 years providing UK companies live chat solutions including Chatbots and AI / ChatGPT powered Chatbots.
- Partnerships
  
  Our partnership programme
  
  Whether you’re a web-developer, marketing agency or contact centre, find out more about our partnership programme.
- Managed Services
  
  Our managed services
  
  Have your chats managed by a chat handling service, overflow or complete 24/7 coverage. Various options are available.
- Vacancies
  
  At Click4Assistance we are always looking for talented individuals that are passionate about delivering new technologies and customer success.
- Contact us
  
  Questions?
  
  Feel free to contact our team by chat, phone or email.

Free Trial Demo

30 November 2012 Tips for using Online Chat Software | 6466 views

Welcome to the new Toolbox from UK Live Chat Software provider

Filter

Related Blogs

13 March 2014

Click4Assistance Welcomes Tom Bavington as Marketing Manager

30 May 2013

Introducing New Live Chat Software Pop-Up Notifications!

21 May 2013

More Accurate Geo-Coding from UK Live Chat Software Provider

Click4Assistance is proud to announce the latest version of Live Chat and Visitor Monitoring software is now available.

The Toolbox brings many new additions to our existing service, at no extra cost

Our on-screen display has undertaken a complete redesign, and its new features include:

An enhanced user-friendly interface with onscreen help.
Conversion tracking to keep a close eye on those sales figures.
Hot spots that alert you when a visitor hits a certain page.
Promotional proactives to present your current special offers directly to your visitors, and many more..

The new interactive management control area highlights critical operational information and productivity data in real time. It’s never been easier to Chat Live with customers and store all of the information you need to adjust your marketing campaigns. The feedback has been fantastic, and the good news is that you can trial it free as a new customer now.

Check out the full range of features right here on our website.

Popular Blogs

05 Mar 2026

Meet the Team: Jenny Duckett – Finance Manager at Click4Assistance

As Click4Assistance grew, the need for strong financial oversight behind the scenes became increasingly important. Keeping everything running smoothly, from daily transactions to longer term planning, was a key part of that and Jenny came along at the right time.

20 Oct 2025

Standing Strong: Surviving the AWS Outage

In the early hours of 20 October 2025, a major Amazon Web Services (AWS) outage rippled across the internet. Popular platforms from WhatsApp, Snapchat and Fortnite to Amazon’s own Alexa and Ring, went dark. For a few tense hours, parts of the digital world simply stopped working.

28 May 2026

How the University of East Anglia Improved Student Communication with Live Chat

As a modern institution with a strong focus on student experience, UEA continually reviews how it communicates and engages with students throughout their journey. This commitment to improving accessibility and responsiveness led the university to review its communication channels and identify new ways to support prospective and current students more effectively.