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Check out our Extensive new online chat software reporting suite
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22 January 2013

Gemma Baker

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Check out our Extensive new online chat software reporting suite

The new online chat software Toolbox includes an extensive reporting suite to enable analysis and evaluation on all aspects of your Live Chat operations.


Developed with your feedback in mind, there are now over 60 separate reports available

Divided into the 5 modules, it’s easier than ever to find the report you’re looking for.

Find out everything you need to know about your Account, including detailed figures on your online availability to handle conversations. Discover the reasons your visitors are starting chats with your Live Chat Software, how many opportunities you could be missing, and read the feedback entered into surveys in the chat reporting module.

Tracking your visitors in real-time? All of the information displayed including location and keywords can be reported on over a weekly, monthly or annual basis. Monitor the uptake level of your Proactive Invitations with their own dedicated reports. With the Visitor Management System reports, investigate new contacts added against visitors, and examine those valuable conversion figures.

Got advanced reporting needs? Talk to us about bespoke reports that can be tailored to fit your exact requirements.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.