Click4Assistance glyph Flower shape graphic Rectangle shape
22 January 2013 | 5422 views

Check out our Extensive new online chat software reporting suite

Check out our Extensive new online chat software reporting suite

The new online chat software Toolbox includes an extensive reporting suite to enable analysis and evaluation on all aspects of your Live Chat operations.

Developed with your feedback in mind, there are now over 60 separate reports available

Divided into the 5 modules, it’s easier than ever to find the report you’re looking for.

Find out everything you need to know about your Account, including detailed figures on your online availability to handle conversations. Discover the reasons your visitors are starting chats with your Live Chat Software, how many opportunities you could be missing, and read the feedback entered into surveys in the chat reporting module.

Tracking your visitors in real-time? All of the information displayed including location and keywords can be reported on over a weekly, monthly or annual basis. Monitor the uptake level of your Proactive Invitations with their own dedicated reports. With the Visitor Management System reports, investigate new contacts added against visitors, and examine those valuable conversion figures.

Got advanced reporting needs? Talk to us about bespoke reports that can be tailored to fit your exact requirements.

Popular Blogs

Live Chat Software for Charities – Reaching out to those who need help 16 Sep 2015

Live Chat Software for Charities – Reaching out to those who need help

Charities are using Live chat software to help people in difficult situations, by offering secure advisory services through live chat rather than normal means of communication such as phone or email.

Read more
Large Insurance Firm Implements Live Chat for Web 24 Aug 2016

Large Insurance Firm Implements Live Chat for Web

One Call Direct compares car, home, van and travel insurance from a panel of trusted insurance brands. They also offer many other insurance products and services including breakdown, short term and learner driver insurance.

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!