Click4Assistance glyph Flower shape graphic Rectangle shape
07 December 2018 | 4059 views

Why Santa Looks to Live Chat and Chatbots for Better Customer Service

Why Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday having just recently passed by – a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers.

Some trend analysis of the Black Friday sales may in some respects give him a clue about what will be the most popular gifts of the Christmas 2018 festive season, and thus allowing him to stock up with whatever people are likely to request as presents. For better forecasting he’s even invested in artificial intelligence (AI) and machine learning to help him to manage his organisation’s big data, and with Rudolf the Reindeer complaining about his work levels he’s also looking at using self-driving vehicles such as autonomous sleighs to help him to manage his worldwide distribution network.

Click here to read the full article on Customer Think

Request Web Chat Demonstration

Our experienced account managers’ share their desktop for a personalised online demonstration, tailored to your organisation’s needs. Suitable for multiple stakeholders, the conference call allows our team to provide help and advice along with full consultation regarding your requirements.

Live chat software provider Click4Assistance supplies online demonstrations to organisations

Popular Blogs

Click4Assistance Releases Mobile-Friendly Live Chat Software 7 May 2014

Click4Assistance Releases Mobile-Friendly Live Chat Software

Following the server migration and Heartbleed announcement in April the Click4Assistance team is once again focused on enhancing UK’s favourite live chat software. 

Read more
Card One Banking’s Success with Live Chat on Website 17 Nov 2016

Card One Banking’s Success with Live Chat on Website

Card One Banking is an independent company that has provided current accounts and payment services since 2007. 

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!