23 April 2015
UK primary school admission enquiries can be a breeze with our web chat software
Our web chat software can introduce method in madness during the onslaught of the UK primary school admission enquiries during the month of April.
The telephone doesn’t stop ringing. There is a deluge of emails and online form submissions and there is a general state of chaos during these weeks in the UK. Parents want to gather as much information as possible before they can trust a UK school with the care of their kids, and the administration need to gather all the information to ensure a smooth registration process.
Most of this information exchange happens through phone, by email or through physical visits to the offices, resulting in lots of confusion, communication gaps, and in the worst case scenarios, even heated exchanges between worried parents and heckled admin staff. The live chat software from Click4Assistance can come to your rescue.
Handle your UK primary school admission enquiries with our web chat software for schools
All you need to do is install our web chat software, put a chat button on your website somewhere prominent and you will see a marked improvement in the way your primary school admission enquiries are handled.
The problem with telephone, and to an extent, even with email, is that you can handle one enquiry at a time. When you are talking on phone, you cannot talk to multiple people. With our web chat software on the other hand, you can interact with three people at a time. This means, if you have 10 people in your admin staff they can talk to 30 parents at a time instead of 10 parents.
Another benefit of using the live chat software is that there is little scope for communication gap. It’s very easy to share relevant links and digital documents through the chat window. You can also initiate video chats if some parents prefer that. Parents can be quickly referred to other government websites in case they seek some regulatory information that cannot be communicated through phone using simple language.
All primary school enquiries chat transcripts are saved
Sometimes parents as well as your admin staff cannot recall the conversation that took place during the rush hour. This leads to lots of misunderstanding and waste of time. You can avoid this situation by encouraging more and more parents to use the chat interface on your website instead of directly calling or dashing off an email. All your chat conversations are documented and they can be retrieved as and when needed. All the exchanges, all the links that have been shared, all the files that have been transferred to and fro, are well-documented and they can be immediately dug out in case of a mix-up. Transcripts can also be used later on if you need to study how your UK primary school admission enquiries were handled during hectic times.
Many of the parents seeking primary school admissions may be going through the process for the first time and it will be extremely helpful for them if they can also document the exchange that they have had with your admin staff. Besides, they will be more comfortable using the chat software instead of calling directly because then one gets enough time to gather thoughts and provide correct information.
Our web chat software allows you to track visitor behaviour on your website
Through our live chat software interface you can observe your visitors logging on to various sections of your website and this gives you an idea of what all information has been gathered and then your admin staff can initiate chat conversations accordingly. You can even direct visitors around the site.
Go ahead and download our trial version which comes with no obligation attached. Try it out and you will be amazed how easy your primary school enquiries procedure becomes with our web chat software.