Share this live chat software artical on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
How can I assess my Website User Experience?
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Artical
VIEWS
Number of views this blog has had

06 June 2013

Gemma Baker

265

How can I assess my Website User Experience?

You can check out the rest of our blog series on User Experience right here on our website, or you can follow us on Twitter and circle us on GooglePlus!


This latest instalment of our new blog series on User Experience focuses on testing. In our previous post we looked at some simple tips you can implement to start improving your UX. Now we are delving a little deeper and detailing how you can examine your site to pinpoint individual improvements. We’ll run through how you can test the different elements that make up UX and make changes based on analytical data.


Before you test

Before you can begin testing your website’s UX, you need to take a step back and undertake some basic analysis. This will allow you to fully understand your website’s primary goals; why do your customers visit your site, and what is the main task they undertake? This is the key component of User Experience, and you want to make this as easy as possible.
This information is vital to ensure you can make relevant changes that will positively improve your UX and guarantee your brand message is consistent. It also means you are making changes that will produce results.


Testing Website Elements

In our first blog on User Experience, we highlighted some of the physical elements that combine to make up UX such as visual design, text, layout etc, all of these physical components can be tested. Remember to start small and focus on changes that are relevant to your overall goal. Here are some popular website aspects you can test, to ensure you are maximising your potential.


Buttons

Subtle changes such as the size or even colour of individual buttons can have a big effect on the click through rate. As a general rule, call to action buttons should stand out and be easily recognisable by visitors. You can also test size and position on the page. Larger buttons are usually more effective, but try different variations over a period of time to find what works best for your site.


Delivery Information

Including delivery information on product pages is good practice for improving user experience. Consumers would rather see delivery information up front than find out further down the purchase line. You could test alternative ways of displaying the delivery date. For example ‘Order now for delivery before Thursday 5th’ or ‘Delivered in 5 working days’.


The Shopping/Sign-Up Process

Analysing the overall shopping or sign-up process is a great way to identify areas for improvement. How easy is it to follow the required steps? Are you making it clear what should be done next? Can you reduce the amount of steps that have to be taken? These are just a selection of the questions that can arise. Each one can be broken down and various aspects of the process can be tested, e.g. removing some of the required steps. At this stage it can be a great idea to do a little competition analysis. Try going through the same process on your competitor’s site, what do they do differently?


Use Analytical Data

Most businesses gather analytical information on their website performance via services such as Google Analytics, but they don’t always realise how valuable it can be. The key is locating the data that’s most relevant in order to make informed decisions on your User Experience. You could start by analysing your top performing landing page against one that’s not quite so successful at driving leads. What’s the difference between the two? Test changes to some of the different elements we’ve mentioned such as text or design, and re-examine the noteworthy statistics. In this example you’re looking for the bounce rate to decrease and your amount of click throughs to increase.
You can check out the rest of our blog series on User Experience right here on our website, or you can follow us on Twitter and circle us on GooglePlus!



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.