Home
Pricing

Software

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

Website Chat Software produces happier shoppers in the long-term

A recent survey conducted in the US has suggested that website chat software enabled websites have a better chance of producing a positive experience amongst consumers. The survey, conducted across businesses and websites that were experienced in using online chat software to handle customer queries and services produced a positive rating of 86% overall.

This is a slight increase on a similar survey conducted 2 years ago which received a positive rating of 85%

However, this shows that website chat software is now maturing as a customer service model and is capable of achieving consistently high approval ratings.

The survey pool by Livechat Inc in the US was a large sample and used data from 3,300 online businesses over a 3 month period. In total, 14 million online chat software interactions were analysed with data taken from established live chat operations that were frequent users of the software. A large cross-section of data was gathered from business sectors such as health, government, education, pharmaceuticals, finance and ecommerce.

A large proportion of the website chats analysed were from the retail industry, traditionally a strong and widespread user of website chat software with users seeking special offers, answers to quick product queries and delivery times. One interesting point to note was that the average chat engagement time per session increased by approximately 2 minutes from the previous report. This is an indication that consumers are now more comfortable using website chat software and see it as a natural vehicle for customer support online. It also possibly indicates that online chat software now tends to be available site-wide rather than just on the contact section or page.

Included in the survey were also businesses in the UK

They also reported similar results as in the US with live chat sessions of a similar length and a positive feedback rating just below that in the US – at 82%. Website chat software was deemed slightly more popular and effective for B2C businesses over B2B, although some businesses used it for both channels. B2C businesses tended to be heavier users of online chat software and had the highest approval ratings for customers.

Click4Assistance has been providing website chat software for B2B and B2C businesses in the UK since 2004. To find out more and see how online chat software can promote your customer service channels, contact us for further details. Click here for further information

WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.