What is the best live chat for small businesses?

Introduction

Live chat can offer incredible benefits for businesses of all sizes and scales across multiple sectors, but it’s important to recognise the differences between small businesses and multinational corporations. In this informative article, we’ll discuss the advantages of live chat for small businesses and offer advice to help you find the best live chat software for your company.

Finding the best live chat for a small business

Small businesses have different needs to larger firms and organisations. When choosing a live chat software provider, it’s essential to focus on options and solutions that are geared towards local businesses and small companies. Here are some factors to consider:

• Boosting lead conversion rates

Small businesses receive less traffic than bigger companies and this means that it’s even more important to convert leads and encourage customers and prospective clients to take the next step. Live chat can help you to reduce the risk of losing customers by providing advice and information in real-time. Studies suggest that over 75% of people would not consider buying from a website that doesn’t offer live chat and almost 60% of consumers would abandon a cart if they couldn’t find answers to questions (source).

• Identifying cost-effective solutions

Small businesses don’t have the huge budgets of large chains and global brands. Identifying cost-effective solutions is critical for business owners looking to optimise performance and boost sales while lowering expenses. Live chat software can help to improve ROI, increase lead conversion rates and enhance customer service and experience, which can contribute to positive reviews.

• Increasing accessibility

One of the main benefits of live chat for small businesses is improved accessibility. With live chat software, you can communicate with customers 24/7, reducing the risk of losing orders and sales after you’ve shut up shop or closed for the day without adding to the cost of wages.

What is the best live chat for small businesses?

Small businesses have different requirements from corporate giants and it’s important to recognise this when searching for live chat software. Click4Assistance provides solutions for all businesses and organisations, offering tailored, targeted benefits for every customer. Click4Assistance has experience in working with small businesses, which have limited budgets and specific needs and objectives. Live chat from Click4Assistance can help you to improve accessibility and customer service, provide a superior experience for your clients, convert more leads and boost ROI.

If you are looking for live chat software for your business website, why not get in touch in Click4Assistance today to find out more?

Conclusion

Live chat offers a raft of benefits for small businesses, including improved communication with customers, enhanced user experience and increased conversion rates and ROI. Looking for software solutions that are tailored to small companies is hugely beneficial. Click4Assistance has extensive experience in working with small businesses to achieve incredible results. If you’re on the hunt for the best live chat for small businesses, don’t hesitate to contact Click4Assistance.