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Why your Business should consider Website Chat Software
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26 November 2014

Gemma Baker

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Why your Business should consider Website Chat Software

In a competitive online marketplace, standing out from the crowd, especially in the area of customer service, can mean the difference between success and failure.  The developments in instant messaging in the last 2-3 years also mean that today’s online consumer craves interaction.   So why not enable your website to do just that?


Click4Assistance was one of the early pioneers of website chat software in the UK.  There are signs that this type of customer service interaction and capability is now experiencing a period of strong growth.  Here are some of the reasons for this.

 

Ease of Access

Quite simply, website chat software is the simplest and most convenient way to interact with customers on your website.  When customers know that they can instantly converse with someone rather than waiting for what often appears to be ages to be connected by phone (often at a cost to them), they’re more likely to come back.

 

Cost Effectiveness

Adding live chat can be very cost effective for businesses.  Higher conversions and increased levels of customer service mean live chat often pays for itself within one month.  More and more businesses have reported higher levels of customer satisfaction after implementing website chat software.

 

Online Branding

Click4Assistance’s website chat software can be customised to mirror your brand.  When your customers chat to you the brand experience is consistent with your colours and imagery – an end-to-end complete brand execution on your site.  And that will make your business stand out from your competitors.

 

CRM

Website chat software also provides your business with valuable data including chat transcripts.  These transcripts offer a valuable insight to how customers are thinking and their views on your brand, where they find your website hard to navigate and what products they are weighing up.  This kind of information can’t be gathered from traditional analytics tools.

 

Upsell

When you’re engaging with customers at the point of sale, there is a real opportunity to not only clinch a purchase but to upsell.  Because of the higher than average satisfaction with the live chat experience, business have reported higher conversion rates and a higher average order value when they engage with customers using live chat.

To see the prices and packages available for website chat software – click here


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.