11 May 2016
Add Chat to Website To Help Relieve Your Receptionist's Workload
Founded in 1991 in the US and celebrated on the second Wednesday of May, National Receptionists Day is the celebration of professional receptionists and all the work they do for their business.
It’s important to know the significance of their role, considering they’re the gatekeepers of the company. They keep the organisation’s customer facing aspects running smoothly and efficiently.
So how can you help lift the daily stresses of the workload that receptionists undergo – answering the phone, typing out email after email every day. Why not take the pressure off and add chat to website? Answering enquiries couldn’t be any easier! Operators can handle general queries from clients, which frees up the phone lines for receptionists and saves them writing multiple emails. Customers will be on the website and can easily start a chat instantly by simply clicking the chat button.
Phone lines are known to be very busy when working for a big company, and receptionists are the ones who deal with the incoming calls. Live chat works as an efficient communication channel, meaning instant and fast replies – unlike an email. Operators in chat can talk to clients and answer their questions instead of the clients calling and the receptionist having to stop and answer the phone. It saves their time, allowing them to proceed with their work.
Once chats are finished they can be stored in the archive section. Should the company need specific information about a customer, archiving the chat means they can easily retrieve information, rather than rummaging through emails and folders filled to the brim with information, or scheduling a call just to ask a few simple questions!
Although receptionists are the heart of the business, they aren’t expected to know everything. Which is why using the routing system is advantageous, as this allows them to redirect the client to the correct department to help answer enquiries. Should a customer find themselves lost on the website, receptionists can use the auto navigation system to direct them to the correct page.
Given the benefits and features above, why not add chat to website and save your receptionist the job of picking up the telephone, or spend hours responding to emails that can just as easily be answered in chat! Contact 0845 123 5871 for a no obligation, 21 free day trial on or email us at firstname.lastname@example.org.