Why you should add live chat to website

Word cloud of available features when you add live chat to website.

Actually "why" in the context of adding live chat to website is pretty obsolete because it no longer remains an option. Remember in the early and even in the mid-2000s people used to wonder, why they should have websites. But these days, the "why" does not exist. Every business just has a website. Similarly, soon, why you should add live chat to website is going to change into, why don't you have live chat on your website?

But until that happens, let us ponder over a few points:

Add live chat to website to better understand your visitors

add live chat to website

The ability to have real-time chat with your visitors and understand their problems is a great reason to add live chat to website. Just imagine how much you can achieve by knowing your visitors regarding what they want, how they want it and what they have been up to so far. When you add live chat to website you have access to our great web analytics tool (it is a part of the hosted live chat application that you install) that tells you about the geographic location of the person who is visiting your website, the various pages she has visited on your website so far and the amount of time she has spent on individual pages. Looking at the time will tell you which pages can hook more – remember that the longer people stay on your website, the greater is the chance that they are going to buy from you.

Directly interacting with them also gives you an insight into generally what people prefer. Sometimes you are selling things people don't even want. But when you're regularly talking to them you can change your inventory accordingly or at least you can change your product or service according to the feedback that you constantly get from your visitors.

Add chat to website and help visitors buy more from you

Normally visiting a website and buying a product or a service is an individualistic, lonely affair. Nobody is there to help you. This results in lots of indecision and in most of the cases, your visitors end up leaving your website or abandoning your shopping cart. Studies have revealed that 60% people abandon their shopping carts midway because they either cannot figure out how to proceed or they grow doubts on their way to making the payment. You can add live chat to website in order to reverse the trend to a great extent. When you add live chat to website you can do three things:

  • Help people through your shopping cart
  • Convince them into buying from you
  • Convince them into buying more from you

Over a period of time you will realise exactly at what point people abandon your shopping cart. So just before that point you can politely approach your visitors via your chat invites and offer them help. Ask them if they are facing some problem while trying to make the purchase. In most of the cases if they are facing some problem they will let you know and you will be able to solve it there and then.

You can also convince people into buying from you using your salesmanship. If you don't add chat to website you don't get to practice your salesmanship. You have this great talent but just because there is no interactivity on your website you are unable to practice it.

They are already buying from you? You can encourage them to buy more. Suppose someone is buying a mobile phone from your website and you're also selling accessories that might go well with the gadget being purchased. Suppose there is a case that fits well on the chosen model. Maybe you also have a very good screen guard. Maybe there is an app that is better than the default app that comes with the mobile phone being purchased. These are the suggestions that you can make when you add chat to website.

Add live chat to website right now

TODO

There should be nothing stopping you if you want to add business chat software to your website right now. All you have to do is log onto our website – Click4Assistance.co.uk – register yourself and that's it. Once you have registered, you will be able to download the trial version of our hosted live chat and then following the documentation you can set it up on your website in just a few minutes. So what’s stopping your live chat integration, start engaging your visitors in just a few minutes from now?

Add Live Chat To Website

add live chat to website
TODO
Add live chat to website and learn to use it effectively

If you've decided to add live chat to website, our blog on using live chat effectively to improve customer support will be the next place to go to ensure you get the most out of the solution.

Two women discussing how to add live chat to their website.
Offer your customers the power of a live chat conversation

Communication is important in any industry. Take a look at our blog on the power of conversation and see how adding live chat can make communication simple.

Watch our free demo and find out how to add live chat to website.
Ready to add live chat to website?

Why not take a look at the Click4Assistance live chat software and learn how to add live chat to website with our free software demonstration and see the benefits it can have for your organisation.

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
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Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
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See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

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Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

Thanks!

Your details have been received, we will contact you shortly to confirm the demonstration.