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Angel Underwriting, Celebrating 10 Years with Click4Assistance Web Chat System
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29 June 2016

Gemma Baker


Angel Underwriting, Celebrating 10 Years with Click4Assistance Web Chat System

Click4Assistance prides itself on great customer service and retention. Customers remain committed to the solution year after year. The latest of which to reach the milestone of 10 years is Angel Underwriting.


Angel Underwriting offer insurance for professionals and businesses, they are a part of the Catlin XL Group. XL Catlin is the global brand used by XL Group plc’s (NYSE:XL) insurance and reinsurance companies which provide property, casualty, professional and specialty products to industrial, commercial and expert firms, insurance companies and other enterprises throughout the world.

Angel Underwriting approached Click4Assistance in March 2006. After 4 months of researching, enquiring and testing the software, Angel Underwriting went live in July 2006. They felt that a web chat system can help to offer a more personal service, generally answering simple questions quickly over chat, and following up more in depth or complicated enquiries by phone.

 “Angel Underwriting (part of the Catlin Group) are a dynamic and forward thinking company who introduced live chat at a time when the technology was still new and infrequently seen on websites. Their commitment to providing excellent customer service triggered the early implementation which has now been adopted by organisations globally. With continued attention to quality Angel Underwriting have optimised the solution over the years and we look forward to another successful decade working with their team.”

-Jill Stephens, Senior Account Manager

angel underwriting use web chat system to answer inquiries

Over the last 10 years the Click4Assistance released updated versions and features. Angel Underwriting has experienced several versions of the Click4Assistance software, each one evolving based on feedback from customers and vision of the development team, driving the changes to be better than its predecessor.  Additional functionality includes updated interfaces, from small changes like automated spellcheck and predictive response to whole new modules like meeting rooms and Click2Call. Features including file transfer, user administration and video chat have been added to the application.

Angel Underwriting has also experience the changes in Click4Assistance as a company. Click4Assistance has doubled its growth year on year and have re-located to larger premises during this time.

Click4Assistance wishes Angel Underwriting a Happy Anniversary with us and look forward to the next decade. To find out more about why customers in the financial sector stay with Click4Assistance speak with our friendly team today on 0845 123 5871 or start a chat to request our security documentation. 

Author: Gemma Baker
Gemma is the Marketing Executive for UK live chat software provider, Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


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Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.


Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.


Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.