08 September 2020
The Benefits of AI Chatbots for your contact centre
Thanks to Hollywood’s Terminator, artificial intelligence brings a sense of dread to the surface. But the film industry got yet another thing wrong about the future; artificial intelligence is not about humanoid robots hell-bent on exterminating the human race, rather artificial intelligence aiding us in daily life as we grapple with making the most of our limited time. AI is all around us. When you use Siri or run a Google search, it’s powered by artificial intelligence. Computers can process massive amounts of data significantly faster than the human brain can, allowing it to do all the heavy lifting while we focus on the aspects of life and work we want to.
AI is not just for Google searches or asking Siri about the weather. It can be a massive help when it comes to business productivity. Looking at customer service, specifically at your contact centre, there are many ways in which artificial intelligence can increase your agent’s productivity.
This is where artificial intelligence can skyrocket your contact centre’s productivity, and both yours and your client’s revenue potential at the same time. Artie, Click4Assistance’s artificial intelligence chatbot, can lend a hand. He can immediately engage any website visitor, at any time of the day, making him online and available 24/7, including holidays. Since he can speak with an unlimited number of website visitors at a time, he’s the most efficient and productive member of your customer service team, working around the clock, without any breaks, sick days or holiday pay, for a fraction of the cost of a human agent.
Artie can be programmed for up-selling and cross-selling, instantly increasing your client’s revenue potential, which will make your contact centre a revenue-generating asset in their perspective; win-win. When a website visitor cannot find a page or product, Artie can jump in and save the day. But his talents don’t end there… During that conversation, Artie can suggest other products or services they may also be interested in, without it feeling forced and without losing that window of opportunity that comes with immediacy.
Among his many talents, Artie isn’t just for the best live chat provider; he’s great on social media too. With an increasing number of customers using social media direct messaging as their contact platform of choice, it’s safe to say that Artie’s superhero skills can be put to good use there too. Social media, like many modern forms of communication media, has been heavily influenced by the expectation of instant responses. Customers reaching out on social media are expecting you to respond within 30 minutes or less, and Facebook Messenger also grades your responsiveness based on this. Artie is the perfect answer to this. He can instantly respond at any time, keeping your responsiveness snappy and your customer service satisfaction rate high.
Coni is Artie’s colleague and Click4Assistance’s artificial intelligence form bot. While Artie uses a series of questions and analyses answers to provide a response, Coni uses forms and multiple choice answers. She’s a fantastic addition for social media and even for customers to wade though the options before they land on the one that’s right for them.
Artificial intelligence technology can save your contact centre thousands every year. When you pair AI chatbots with the best live chat provider, it’s a match made in productivity heaven. Your customer service agents will become instantly more productive and will be able to access everything they need from a fully customisable dashboard that can be accessed from any computer or laptop with a Chrome browser. Built remote ready, Click4Assistance is one of the best live chat providers in the market.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to level up your contact centre in 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away.