Respond to Coronavirus: Keep your business online while self-isolating

As COVID-19 rocks the world, one thing remains: work must continue. We are caught in a state of panic as this fatal pandemic sweeps across the globe, taking with it thousands of lives and crippling the world’s economy. It is hard to gauge how long this contagious virus will last for, and how much it will impact the working world. As of today, many countries are closing borders, companies are implementing remote working measures, and governments are urging the public to self-isolate and enforce personal hygiene practices

We at Click4Assistance want to let our clients know that we have them in mind throughout this difficult time to answer any questions about how our software can improve remote working.

Battling COVID-19 with soap and sanitiser

From day one of the coronavirus outbreak, the World Health Organisation (WHO) recommended frequent hand washing as one of the most effective methods of preventing the spread of the contagion. Washing your hands, using alcohol based hand sanitisers regularly and reducing the time spent touching your face are currently the best recommended methods of protecting yourself from the virus, while coughing and sneezing into a tissue or your elbow, if you don’t have a disposable tissue, are the recommended ways of preventing the spread of you have been infected.

Doctor prescribed alone time

Self-isolation is on the tip of everyone’s tongues, with the prime minister of the UK and head representatives from every country and major health organisation recommending self isolation and social distancing to contain the spread of the virus. Social distancing in countries mostly recovered from the outbreak, like China, have shown that self isolation and limiting physical interactions aid in restricting the spread of coronavirus.

Businesses respond with remote working 

Remote working and working from home policies are the measures which some businesses are prepared to make in order to keep businesses operating as usual without having to completely shut down operations to contain the spread. As such, all meetings will now have to be conducted via video conferencing software or virtual meeting rooms like Click4Assistance, and communication will have to be done via text or email. With Click4Assistance, your team can work remotely and still conduct meetings as usual from the safety of their homes or remote offices. You can rest easy knowing that your communication is secured and our software is reliable. Our teams are working around the clock to ensure that your service is not interrupted at all with the progression of this pandemic.

Another massive benefit of Click4Assistance through this global pandemic is your customer service artificial intelligence team member, Artie. Since Artie is not human and cannot catch or spread coronavirus, he is the best member of your customer service team to engage incoming customer queries if your customer service team is working remotely, or have been sent home as a measure of social distancing.

Additionally, please remember to let your customers know that your team is working remotely and that you are doing everything you can to keep operations as normal during this chaotic time. A little peace of mind goes a long way right now.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity during the coronavirus pandemic, give us a call on 08451235871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.