28 July 2021
5 Reasons to Choose Click4Assistance
Click4Assistance is the UK number 1 online communication software provider for businesses in any industry. Discover why our services are so in demand here.
Undeniably, the Internet has opened up endless opportunities for small and large businesses alike. However, this has made the competition fiercer than ever and, today, consumers can choose among an overwhelming range of competitors. In all this noise, creating meaningful relationships with your customers and being willing to engage can be your one competitive advantage. That's where Click4Assistance can be your most powerful ally.
In a landscape where it has become more and more difficult to truly connect with the audience behind the screen, Click4Assistance brings you a resilient and bespoke live chat service that goes far beyond answering customer questions.
The cutting-edge, fully customisable online communication software allows you to refine your customer service, build valuable relationships with your audience, and put a face to your brand. Here are the features that have made Click4Assistance the number one online communication software provider in the UK.
An Entirely UK Based System
Your customer relationships are vital to business success - in many more ways than you would expect. Of course, being able to answer your customer's queries is important. However, what is even more important is the data you gather in the exchange. Thanks to this data, your business can refine the customer experience, better understand the target market, and create better products and services.
But what happens to this data once you've collected it? Unfortunately, the number of data breaches continues to rise - a 30% increase compared to 2020 - and the damage of data loss is becoming more substantial. In fact, over 60% of companies don't survive a data breach.
These facts make it clear that it has never been so crucial for businesses to understand what happens to the data collected - and to learn how to protect it.
Click4Assistance is a fully UK-based company, so you know exactly that your data will always be handled and stored in national, state-of-the-art Equinix data centres. What's more is that the data stored and processed in the UK must be compliant with the GDPR laws, which strictly monitor and regulate the use of your company data.
With such an impregnable security system in place, it does not come as a surprise that Click4Assistance is trusted by financial organisations and major public bodies such as the NHS and Police Constabularies.
Fully Customisable Visitor Interfaces
At Click4Assistance, we have spent over a decade crafting the best software for online communication. We understand that the system does not only have to be powerful and scalable, but also it needs to be easily accessible and understandable. That is why we continue to work on making our visitor interface always easier to operate and user-friendly.
At the same time, we know that no two businesses are the same - and so their online communication software can't be. That is why we have made our visitor interface entirely customisable.
This means that your development team will always access the HTML and CSS and adjust it to your needs. From adapting the voice tone to changing the live chat design to make it suitable for your brand, this unlimited flexibility allows the live chat to stick with your business throughout its journey.
Latest Communication Technology
Click4Assistance is far from being just a software dealer. With our in-house research and development teams, we can leverage and implement the latest technology.
This allows us to deliver online communication tools and live chat options that are reliable, proven, and fully flexible. Thanks to 15 years of experience, we have developed solutions that leverage the power of AI, are fully integrated with your other business systems, and provide over 99.98% uptime standards. Yet, you can expect an easy-to-use, customisable, and streamlined dashboard.
We know that implementing new software within your business operation can come with risks. From cybersecurity threats to training your staff, it can feel overwhelming to introduce new technologies. Nonetheless, thanks to our expert advisors and tech support, we can help you understand and minimise these risks, ensuring that you can enjoy a smooth transition into the world of premium online communication. From helping you pick the best solution to installation, updates, and beyond, our team is ready to put their expertise at your service - whenever you need it the most.
A Range of Features Within a Single Interface
Finding a balance between powerful software and one that is accessible and user-friendly can be challenging. Here at Click4Assistance, we understand that automation should help you reduce the waste of resources and make it easier for your business to refine your customer relationships.
That is why we have designed a dashboard that is transparent and intelligible but also packed with all the features you need - the ideal control centre for all your online communication.
Your Click4Assistance interface can be minimised, maximised, opened, hidden, and easily accessible by all of your authorised team members in real-time. Thanks to performance graphs and the possibility of viewing several engagements happening simultaneously, you are always in control of your customer communication channels.
The dashboard is also entirely customisable, which means that you can enable features and integrations as you need. Some of the unmissable features include:
- One-way or two-way video communication
- Virtual meeting rooms
- The best live chat in the UK
- smartContact systems
And, of course, the design of Click4Assistance solutions is fully tailorable - which means that you can make a live chat reflect the colours, themes, and voice of your brand.
Multiple Integrations To Streamline Your Operations
Each software in your business should work as a piece of a puzzle. Of course, your customers will use it to get their questions answered. But your internal departments will find a use for it too! For example, your marketing team will require the customer data collected to create even more appealing campaigns and understand who to target with their ad campaigns.
The development team can find out more about complaints and refine your site's user experience to suit your audience. Of course, your customer service department will need to know what customer needs more help in completing a purchase.
Having to pass on the information manually can be time-consuming and slow down what would otherwise be a well-oiled machine.
That is why at Click4Assistance, we ensure that our software can be integrated with the systems you are already using, including Salesforce, MS Dynamics CRM, social media, WhatsApp, Facebook messenger, and SMS.
Discover The Potential of Click4Assistance For Your Business
Click4Assistance is the premier provider of online communication for businesses in any industry. So whether you are after the best live chat solution for your business or you need a fully integrated AI-powered tool to streamline your corporation-wise communication, Click4Assistance has a bespoke solution for your business. Get in touch today for a demo or sign up for a free trial - or give us a call at 0845 123 5871 to discover all of our services.