27 July 2023
5 Ways Chat Bot For Business And AI Is Reinventing Human Resources
Explore the future of HR with artificial intelligence, here’s 5 ways AI is making human resources more (and less) human.
When we consider the role of human resources, we wouldn't necessarily equate this with the rise of artificial intelligence. However, AI is taking the human out of human resources. Artificial intelligence being integrated into human resources practices will make organisations better in so many ways, but how will it do this? Here are some ways HR departments will be using AI:
Improving the Recruiting Process
One of the key duties of any HR department is to be at the forefront of recruitment and talent acquisition, but the process comes with numerous stepping stones, from posting the job online to sending the final offer. AI has made this a far more streamlined approach for HR departments by automating a number of manual tasks, these include:
- Using AI tools like ChatGPT to generate customised messages and communications for individual candidates to improve engagement and response rates.
- Being used to track and analyse conversion rates so recruiters can identify the best strategies.
- Implementing candidate resumes on smart digital forms, reducing the amount of time it takes for new applicants to re-enter the same information over multiple steps through the application and hiring journey, which can minimise candidate frustration and improve their perception of the business.
Employee engagement is a fine art, and a key part of great employee engagement is about gauging the state of mind of an employee on a daily basis. Implementing chatbots can help to empower both the HR department and the employee, to improve engagement all day, every day.
If you create chatbot experiences and provide a human level of communication that engages employees in personalised conversations, which can be analysed later by a human being to address specific employee concerns. This results in far better employee well-being and boosts business satisfaction. Incorporating the best live website chat service into your business's internal platform will help to keep that dialogue going.
A Greater Sense of Efficiency
AI is being used in so many different ways, but reducing human input by automating the most repetitive and time-consuming tasks allows HR professionals to create far more engaging strategies. AI gives HR professionals the breathing space to be more creative in their roles, generate better decisions, and have more valuable insights.
If AI in the HR department can streamline the screening and selection process by analysing employee correspondence to determine the most qualified candidates, this makes the process easier, but also results in better hiring decisions. When an HR department is more efficient, it reduces the overall costs. According to McKinsey's Global AI Survey, adopting HR AI policies has resulted in cost-cutting by around 10%.
Improving Learning and Development
We are right on the cusp of the AI revolution, and HR departments will benefit enormously from implementing AI into their learning and development programs in some of the following ways:
- A personalised individual training for each employee.
- Preparing employees for new roles by incorporating agile learning models.
- Using AI as a tool to upskill employees in digital savviness.
- Utilising data and analytics to show the impact of these learning platforms to the top brass.
Adopting a data-first mindset can help the employee experience by not just personalising the learning journey, but by also providing real-time responses to common questions via chatbots and training chatbots to be better at supporting workers in their roles. Incorporating the best live website chat service on an internal network will keep the dialogue going when it comes to overall employee engagement and satisfaction.
Understanding Employee Referrals
Part of creating a thriving company culture is about having an understanding of the individuals that dwell within. Employee referrals should be the perfect opportunity to improve the experience of the candidate, but also the employee doing the referring. AI can help chart teams to understand employee referrals by providing insight into the types of candidates the employees are referring to and understand who has been the most successful referrals based on employee type.
AI can also analyse performance data from previous referrals and make the connection between a successful employee and a successful candidate. The employee life cycle can provide a lot of insight to HR departments and companies as a whole, and they should capitalise on this information that will invariably make an outstanding contribution to the culture of an organisation.
What Should HR Departments Consider When Adopting AI Tools?
AI has infinite benefits industry-wide, but it's important to keep some of the following things in mind when you invest in AI to power your HR:
AI is continually improving exponentially; however, there is the potential for AI error. In HR, AI can easily reject candidates who are more than qualified, so it’s important to not just rely on AI tools at face value, but recognize that AI requires guidance. ChatGPT is a very good example because it provides a lot of information, but needs very specific prompting to get the desired results. There have been examples of AI algorithms rejecting many qualified candidates because of seemingly superfluous instances on an applicant’s resume. For example, a gap in employment that could be an illness or a life event.
The Data Privacy Risks
Many companies are using AI to store business information; however, it is still the priority of the HR department to prioritise candidate and employee privacy. HR should reassure employees that all of their personal information is safe and, therefore, must operate AI with robust security resources and guidelines to give employees peace of mind and avoid data breaches.
Don't Always Believe the Hype
Many companies are jumping on the AI bandwagon. For example, the German tabloid Bild has replaced some of its editors with AI, however, as exciting as AI can be in terms of making things easier for everybody, it is critical to have some scepticism about tools that say they can do everything. AI is a fantastic way to enhance what you already have and can make HR practices streamlined, smarter, and increasingly valuable, but it is not a magic bullet.
AI is a tool that is being used to benefit humans, and therefore, in terms of human resources, AI will change how we operate, but while many people are concerned that their jobs are at risk, a great human resources department will need great humans.