Click4Assistance glyph Flower shape graphic Rectangle shape
03 February 2021 | 1972 views

Need to increase sales? Here’s how with direct messages!

Need to increase sales? Here’s how with direct messages!

Any sales professional will tell you that to increase your sales potential is an important factor of business, but would you consider using social media direct messages to do this? Many businesses fail to see the benefit of social media from a sales engagement point of view, seeing the media as a means of advertising and hard selling. But social media direct messages can be very effective as a sales tool, with every 1 in 4 live conversations converting.

How to sell with direct messages

Selling is not what it used to be. Conversational marketing and selling is now among the most effective methods on social media, since customers are becoming more immune to advertising. Isn’t it nice when someone remembers your name, or your birthday or even favourite colour? What if we can add those elements back into the sales game, to make the experience more personal, and maximise trust at the very start. This is where selling and increasing your return on investment through social media direct messages can support your sales strategy.

Personal engagement has become an incredibly effective sales tool, with every 1 in 4 conversations turning into a sale. These customers are already interested, however they are looking for a better experience, and many will pay a higher rate for a better customer experience or a more convenient option. One on one conversations can give your business the feedback it needs to close a deal, by asking the right questions and listening to the answers, and it also fuels your product development, since customer feedback can be very useful for improvement.

The best way to manage your incoming communication

Your business’s customer service department has a lot of incoming communication across multiple platforms to manage, and it’s very easy to lose track of messages and stay productive. Your team will have to manage their work flows juggling multiple applications, and lose time searching for the information they need. This also increases the opportunity to become distracted, further eroding productivity. Click4Assistance’s dashboard offers your customer service agents a central hub for everything they need to get the job done: live chat box for website, video chat, social media direct messages, Click2Call, and even your own CRM integrated. Your customer notes will be more comprehensive and thorough, since access to them is much smoother. Gone are the days when your team loses time trying to find messages or notes. The dashboard is also customisable on an individual level, allowing them to hide all the distractions and keep the features they need to focus on.

Enhance live chat for small business with direct messages.

Bring it all together with the best chat box for website

One communication platform can be good, but why not make all of your communication more productive and effective? Click4Assistance specialises in this area. With the combined power of a live chat box for website, artificial intelligence chatbots, video chat, Click2Call, and social media direct message integration, your core customer communication can be managed right from a single dashboard, massively increasing productivity while being cost effective.

Your customer service’s productivity can be further increased with an artificial intelligence chatbot. By giving the heavy volume of work to these incredibly hardworking chatbots, your customer service agents will have more time to dedicate to helping customers who need more in-depth assistance. Helping with navigation, answering basic questions, greeting website visitors, replying to social media direct messages and even up-selling and cross-selling, Artie and Coni can manage the frontline of your customer experience without human intervention, 24/7.

Click4Assistance’s dashboard is built remote working ready, so your customer service agents can seamlessly access it from any laptop or computer with a Chrome browser, and with 256-bit encryption for data in transit, your live conversations are as safe as a payment page whether your team is working in the office or from home.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.

Popular Blogs

The Best Ways to Cross Sell and Upsell with Live Chat Services 20 Dec 2016

The Best Ways to Cross Sell and Upsell with Live Chat Services

“Here is a simple but powerful rule – always give people more than they expect to get.” – Nelson Boswell.

Read more
Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support 10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
How GDPR Affects Live Chat Software 8 Jan 2018

How GDPR Affects Live Chat Software

2018 signifies the start of the New Year, with many companies attention turning towards GDPR that comes into effect from 25th May 2018 for all 28 Member States of the EU.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!