03 February 2021
Need to increase sales? Here’s how with direct messages!
Any sales professional will tell you that to increase your sales potential is an important factor of business, but would you consider using social media direct messages to do this? Many businesses fail to see the benefit of social media from a sales engagement point of view, seeing the media as a means of advertising and hard selling. But social media direct messages can be very effective as a sales tool, with every 1 in 4 live conversations converting.
How to sell with direct messages
Selling is not what it used to be. Conversational marketing and selling is now among the most effective methods on social media, since customers are becoming more immune to advertising. Isn’t it nice when someone remembers your name, or your birthday or even favourite colour? What if we can add those elements back into the sales game, to make the experience more personal, and maximise trust at the very start. This is where selling and increasing your return on investment through social media direct messages can support your sales strategy.
Personal engagement has become an incredibly effective sales tool, with every 1 in 4 conversations turning into a sale. These customers are already interested, however they are looking for a better experience, and many will pay a higher rate for a better customer experience or a more convenient option. One on one conversations can give your business the feedback it needs to close a deal, by asking the right questions and listening to the answers, and it also fuels your product development, since customer feedback can be very useful for improvement.
The best way to manage your incoming communication
Your business’s customer service department has a lot of incoming communication across multiple platforms to manage, and it’s very easy to lose track of messages and stay productive. Your team will have to manage their work flows juggling multiple applications, and lose time searching for the information they need. This also increases the opportunity to become distracted, further eroding productivity. Click4Assistance’s dashboard offers your customer service agents a central hub for everything they need to get the job done: live chat box for website, video chat, social media direct messages, Click2Call, and even your own CRM integrated. Your customer notes will be more comprehensive and thorough, since access to them is much smoother. Gone are the days when your team loses time trying to find messages or notes. The dashboard is also customisable on an individual level, allowing them to hide all the distractions and keep the features they need to focus on.
Bring it all together with the best chat box for website
One communication platform can be good, but why not make all of your communication more productive and effective? Click4Assistance specialises in this area. With the combined power of a live chat box for website, artificial intelligence chatbots, video chat, Click2Call, and social media direct message integration, your core customer communication can be managed right from a single dashboard, massively increasing productivity while being cost effective.
Your customer service’s productivity can be further increased with an artificial intelligence chatbot. By giving the heavy volume of work to these incredibly hardworking chatbots, your customer service agents will have more time to dedicate to helping customers who need more in-depth assistance. Helping with navigation, answering basic questions, greeting website visitors, replying to social media direct messages and even up-selling and cross-selling, Artie and Coni can manage the frontline of your customer experience without human intervention, 24/7.
Click4Assistance’s dashboard is built remote working ready, so your customer service agents can seamlessly access it from any laptop or computer with a Chrome browser, and with 256-bit encryption for data in transit, your live conversations are as safe as a payment page whether your team is working in the office or from home.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to email@example.com and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.