22 October 2020
Is your financial organisation secure online?
Cyber security has become one of the most talked about topics of the decade, with the widespread use of online platforms and cloud based software applications rising to record market saturation levels. Since the pandemic, remote working has pushed organisations to drive their digital transformation strategies at lightning speed, pushing projects and month-long transition periods into an overnight requirement to keep businesses online and reduce downtime. However, while IT teams scrambled to get businesses remotely online, some had to take their eyes off security and implement whatever needed to keep the business rolling temporarily. Now we are transitioning into this new normal of rotating work day patterns with office and remote days, we can begin to look after our online security, which today is a big deal.
In July earlier this year, privacy shield was invalidated, leaving many companies who had been using software based outside of the EU vulnerable. Most companies did not even notice the change, and privacy policies were quietly updated without making too much of a fuss. But the issue lies in whether your precious data is truly safe during and after a transatlantic data transfer. The answer is no. Imagine your customer conversations not being protected by the same data protection laws that your financial organisation is meant to uphold in the EU… Imagine your customer conversations being left vulnerable on the other side of the world. We wouldn’t think twice about it, which is why Click4Assistance’s entire operation is based in the UK, so no more worry about transatlantic data transfers or GDPR. Your financial organisation is covered with Click4Assistance.
But what about encryption? Are your live conversations with your customers protected with other software providers? When customers have to divulge information, are you certain their data is safe? This is why Click4Assistance is the best live chat for small business, and any business. Our 256-bit encryption for data in transit means that your live conversations, as well as your stored data, are all locked and secured, no matter where your customer service team accesses it.
Our world has been forced to work remotely, so Click4Assistance was built with this at the forefront. Your customer service team can access the entire suite from any laptop or computer with a Chrome browser, making remote working seamless in seconds, reducing your financial organisation’s downtime and keeping your business online for customers.
There are many solutions out there, but none can offer the same as Click4Assistance. With live chat, video chat, Click2Call, social media direct messages, artificial intelligence chat and form bots, and even your CRM integrated, all accessible remotely or in-house, keeping your customer service team online, efficient and productive no matter what is happening in the world.
Click4Assistance is registered with the NHS Data Security and Protection Toolkit and classified as ‘expectations exceeded’ for security protocols, completely GDPR compliant with zero transatlantic data transfers, making it the most secure live chat for small business in the UK market for your financial organisation. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your financial organisation more effective in 2020, give us a call on 0845 123 5871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.