22 September 2020
Is your housing association using Click2Call?
Housing associations receive a lot of phone calls, which means that their telephone queues are notoriously long. This causes a roadblock in communication and those customers who need to speak with your housing association, but don’t have the flexibility to wait indefinitely in a telephone queue, are left with no choice but to hang up and try again another day. Why should customers have to wait indefinitely in a queue? What about those in lower income situations who are on a limited phone plan? What about those customers who have strict working hours that clash with your office hours? There is a better solution that works for everyone, and reduces your overall call volume, making your housing association instantly more productive and your customer service team more effective.
Same as calling, but quicker
One of the biggest benefits of Click2Call is that it’s free of charge to the customer. This allows your housing association to be in better communication with customers who need to speak with you. Customers don’t want to wait in a telephone queue indefinitely as many of them may not have the luxury of being able to wait for someone to answer their call. Instead, with Click2Call, your customers can jump online and click the call button to instantly connect to that customer service agent. This saves the customer a lot of time and hassle, and it’s completely free of charge to them, which is a massive bonus to those who are in lower income situations.
A better way of meeting
Meeting attendance can be a challenge for housing associations since not many of their customers are able to make every single meeting or appointment they set. The reasons for meeting cancellation vary but sometimes it’s due to scheduling unavailability, other times it could be financial constraints, and sometimes it could even be difficulties with mobility or transportation. Click4Assistance’s video chat eliminates that entirely and supports those who face any of the aforementioned challenges. Video chat allows those who are self-isolating, have mobility restrictions or financial struggles, to still attend meetings without causing any undue stress. This improves the relationship between your housing association and your customers instantly.
More mindful communication
Housing associations deal with a wide variety of people from different walks of life, and it’s important to remain mindful and inclusive when choosing a communication software solution. Live chat is brilliant for those who have difficulties speaking over the phone or are more comfortable with text based communication. Click2Call allows those who cannot wait in an indefinite telephone queue to connect instantly to a customer service agent. Video chat allows your housing association to have remote appointments and meetings with those who may have challenges with mobility, and those in lower income situations. Your customers will appreciate the small mercies provided like these, since they take into consideration everyone’s situations and finds a solution to keep communication moving. This is a win-win and increases your customer satisfaction rate.
Not just chat for websites
Click4Assistance has been helping housing associations like yours for over 15 years. Our live chat for websites can take your housing association to the next level with artificial intelligence chat and form bots who can respond 24/7 to website visitors. The Click4Assistance dashboard is remotely accessible from any laptop or desktop with a Chrome browser, so your customer service agents can access everything they need remotely: live chat, video chat, direct messages, and even your own CRM integrated.
The 256-bit encryption for data in transit ensures your live conversations are as secure as a payment page. Since the fall of Privacy Shield, housing associations need to be aware of the protection of their data being transferred outside of the EU. Click4Assistance’s entire operation, including storage, is based in the UK, making us the only GDPR compliant live chat for websites under EU/UK data protection law.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your housing authority more effective in 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.