20 July 2016
Live Chat Services can Benefit Events Similar to Comic Con
It’s that time of year that allows kids, teens and even grown men and women alike to cosplay – a “nerdy” word for fancy dress - as characters from movies, books, games etc. For those who have no idea what we’re talking about, this crazy event is also known as a Comic Convention (or Comic Con).
Still none the wiser? It’s just an event that allows people to dress up as anything they want and interact with others with similar or the same interests. Obviously the choice to dress up is down to you, some may attend purely for a good day out.
In the UK, Comic Cons generally happen every few months and last the course of a weekend. The whole “employee by week, Batman by weekend” scenario works in this situation. Due to the events happening throughout the year, customers are going to want to get a head start on getting props and costumes, and maybe even their tickets. Online stores can give a helping hand by implementing live chat services
Visitors can click the chat button that presents a chat window, enabling them to talk instantly with a representative. They can then ask any questions they may have and receive an instant response (as quick as The Flash!) This is a much easier and preferred means of communication.
Customers may find themselves a little lost on the website, they can easily start a chat and have the operator direct them to the page they’re looking for by using the auto navigation system. If a customer hasn’t made the first move, representatives can send a proactive invitation for a chat, asking whether they need assistance. Like the auto navigation, the routing feature allows operators to direct visitors to a specific department (i.e. support) should they have any technical enquiries.
Predefined replies are another great feature within live chat services, these are saved responses that the business can set up for the operator to easily access when receiving similar questions from different visitors.
Businesses can customise the solution to fit their branding, colours and fonts etc. Perhaps you would like a colourful green and purple chat window, or a harlequin-diamond chat button! From the visitor’s perspective, it can look personal and they may feel more comfortable when engaging with the business.
Due to events like Comic Con, online stores are going to be inundated with enquiries! With live chat services being the easiest way to engage with customers, contact us on 0845 123 5871 or email us at firstname.lastname@example.org for a free information starter pack.
Click4Assistance's very own Apprentice is in the main image! (centre). Taken at MCM London Comic Con in May as the character, 'Harley Quinn.'