Do you provide live chat support on your website? If you do, great! You have just now come across a better alternative from Click4Assistance.com. If you don't, then please don't mind our saying that, you are missing out on one of the biggest opportunities the Internet has heralded. Not having chat support software on your website means you are still depending on the antiquated methods of having to use email and telephone call in order to receive and give support.
If you're serious about providing support to your customers and clients, then you must also be serious about installing live chat support on your website. This is also because more than 82% people trust those websites more that have the chat icon prominently displayed compared to those websites that don't. Web chat software on the site immediately changes the perception.
At Click4Assistance.com we strongly believe that every chat matters to your business and this is why we make having chat conversations as seamless as possible. No matter where you are, as long as you can hook onto the Internet you can use our live chat support software. It is totally compatible with all contemporary devises such as smart phones, tablets, computers and laptops. So whether you are sitting on a workstation or travelling in the tube, provided you can access the Internet, you can completely manage your live chat support system without a problem. Not a single chat you need to miss because you are not in front of your computer.
Since every chat matters to your business, our live chat support packs as much information about the visitor with whom you are about to have a chat, as possible. Our web analytics tool can be compared to the best analytics tools available on the Internet. Without confounding you with tons of data, it gives you, in a tabular format, all the necessary information that you need in order to have a meaningful conversation with your visitor. It tells you what all pages your visitor has visited so that you know what sort of information he or she is looking for. The live chat facility web analytics tool also tells you currently on which page the person is so that you know where he or she is feeling stuck or what sort of information he or she is seeking.
You can either take the initiative and strike up chat conversations on your own or you can wait for the person to click the chat icon. Our live chat support software completely leaves it up to you. You can also set up notifications to be triggered if you would like to offer help to your visitors while they are visiting particular sections on your website. Not every page is crucial but there are some pages that are critical to your sales funnel. You would like to be with your visitors while they are inside your sales funnel. But since not everybody directly comes to your sales funnel, it isn't necessity to offer chat conversations to everybody. This way you will cause lots of strain to your manpower resources. Instead, you can set up triggers for certain sections so that you have conversations with people who are actually interested in doing business with you rather than with everybody.
Your customers can have text chat as well as video chat when you use our chat support software. Both have their advantages and disadvantages. For example, when you have text chat with people you have plenty of time to respond to their queries and they also have plenty of time to collect their thoughts and express themselves. Typing something with great thought and then submitting the text is much better than blurting out suddenly and then regretting later on. Besides, not everybody is comfortable talking. People are more comfortable typing and doing text chat.
But since some people may prefer video chat, provided both the parties have web cam installed, you can also have video chat with your visitors to make the interaction more 1-1. The problem with video chat is you cannot converse with multiple people at the same time, which you can do with text chat. With text chat you can simultaneously talk to 3 people.
Yes it is, especially when you don't require any technical skills in order to install web chat software on your website. The entire documentation is available at Click4Assistance.com. Follow the simple steps and within 5 minutes you will be providing a live chat facility to your visitors from your website. The best part is, the trial version is totally free and it comes with all the features to give you a head start.