Live chat support software is the real time chat alternative to phone and email and it enables you to provide fastest support to your customers and clients whether the offer for the support comes from your side or from theirs. The customers who come back to us with their feedback tell us amazing stories about how their businesses experienced a complete turnaround when they had installed the live chat support software from Click4Assistance. Our live chat support software is not just one of the most cost-effective ways of reaching out to your customers and clients, it is also one of the most feature-rich, scalable live chat support applications available on the Internet.
Once you install our live chat support software and start using it you will never feel stuck in case you are growing fast or will never have a feeling as if it's an overkill for your business if you intentionally want to remain small. Whether you're running a one-man show or an enterprise business spanning multiple countries, you will be able to scale our live chat support software seamlessly, without hassle.
While stretching its capabilities, we have made sure that we don't stretch human abilities and efficiency. It has been observed that an average chat agent can efficiently manage interacting in 3 chat windows simultaneously and this is why we have incorporated this ability into our live chat support software. This means, unlike the phone or the email, you can help 3 people solve their problems at a time.
Our live chat support software also allows you to exchange files, scanned documents and URLs, so that information that is outside the scope of the normal chat window can also be exchanged.
Although the primary purpose of using our live chat support software is to engage your visitors while they are browsing your website, you can also use live chat to facilitate seamless interaction between your own employees, either through your main business website or through the intranet portal. All the chat conversations are protected by 256-bit encryption so they can be kept completely confidential while your employees are interacting with each other. The chat histories are always saved at a secure location and they can be always retrieved later on. Besides, if someone chats after logging in, all his or her previous chat histories immediately become available to everybody so that there is no communication gap.
Our live chat software can be an invaluable tool if you have workforce spread across the globe. Whether people are in the same time zone or different time zones you can organize online chat meetings using our live chat support software – both text and video chats can be organised.
Most of the sales funnels fail to perform their best because people either get distracted midway or they cannot figure out how to proceed. These problems can be taken care of using our cutting-edge live chat support software. Over a period of time you can develop an intelligence that tells you exactly where people get stuck while using your shopping cart. Once you have figured this out, you can politely offer help when people are making a purchase. You can initiate a conversation on your own or you can include it within the copy of your shopping cart webpages that they should make the purchase while chatting with you. This way you will keep them focused and in case there is a roadblock or there is a doubt developing in their minds, you can nip it in the bud.
Installing our live chat support software is extremely easy. Our trial version can be downloaded for free. All you have to do is, simply register on our website, download the setup files, then upload them to your FTP server and then run the setup file. It hardly takes less than 5 minutes and once you have embedded the code for the chat button that displays the chat button on your website, you are ready to rock. So don't wait, download our live chat software now.