06 December 2012
‘Mega Monday’ Highlights the Value of Website Chat Software
Predictions that Monday 3rd December 2012 was on track to be the busiest shopping day in history, emphasise the value Website Chat Software can bring to online businesses.
Figures from Visa Europe estimated that 6.8 million transactions would take place, amounting to around £320 million being spent on their cards alone
Spend is always high on the first Monday in December, but with bargains and savings to be made online, it presents a valuable opportunity for businesses to capture even more sales. With Click4Assistance’s Website Chat Software, proactive chat invitations and promotions can be used to streamline the sales process and intervene if necessary.
Fully customisable chat invitations open the door to a host of possibilities
Why not try providing visitors with a promotional code and prompting them to chat with you to gain a discount? Alternatively, proactive invitations are hugely successful when preventing shopping cart abandonment, so configuring an invitation to present when a payment error occurs is simple but can prove invaluable. Proactive promotions allow your visitors to be redirected to special offer pages with just once click, so they reach your important pages quickly. The promotions can even target visitors based on the keyword(s) used to reach your website.
The presence of Live Chat alone may be enough to capture sales from the competition, with 63% of visitors saying they are more likely to return to a site that provides this service. The increase in mobile browsing and shopping is another important change being highlighted. John Lewis reported their mobile web traffic and orders more than trebled based on one year ago. Making this experience as simple and user friendly as possible is vital. With Click4Assistance’s unique workflows, implementing specially sized chat buttons and chat windows, provides the ability to chat in the same way as the desktop site.
Eager to get started and start reaping the benefits of Click4Assistance? You can begin your 14 day free trial by clicking the Start Today button anywhere on our website.