What is Video Chat?

Instant engagement is at the base of every high quality company. Organisations need to be able to speak with their audience in a number of ways, using a kit of online communication features to support their business in reaching long term objectives.

At Click4Assistance, we provide live chat services for various institutions with systems that are tailor-made to help add online chat to website and offer an improved user experience for clients. However, that’s not the only thing we do. Do you want to see how we can assist your firm and increase its overall potential? Take a closer look at our featured module for this article… Video Chat.

What is the Video Chat feature?

Video chat can be a one or two way video feed with voice making it easier to engage with customers or colleagues. Video chat includes the same features as live chat, with the addition of live video and voice feed. You can configure your video chat experience to your exact requirements; for example, you can seamlessly add your company logo and marketing messages within the video window.

• Just copy a small piece of script into your website and be up and running in minutes
• Qualify leads, close sales and improve customer service
• More meaningful interactions with body language

What are the uses for Video Chat?

There are many ways in which you are able to benefit from the video chat feature. Whether on your website, social media, a link in your emails or within documents, connect with your visitors from anywhere:

• Seamlessly move from text to voice/video communication
• Allow your visitors to see the real people behind your organisation
• Automatically engage with visitors whilst they browse your website, offering a video connection

How does Video Chat work?

In order to use video chat in the Click4Assistance software, the visitor will firstly need to start a chat on your website as usual and as soon as the chat has started, the visitor will be able to see themselves but not the operator.

From the dashboard, an operator can initiate their video feed by clicking on the ‘More Functions’ icon in the chat panel and selecting ‘Video’. The visitor will then be able to see both the operator and themselves. The chat functionality is still available when using video chat, in case the either party does not want to use the video/voice feature. During the video call, both the agent and visitor can stop streaming and mute themselves whilst maintaining the chat session and communicate by text.

Finally…

Video chat is an additional tool within the Click4Assistance software to provide visitors the option for face-to-face communication and support regardless of whether they’re using a PC or mobile device. To see video chat in action please take a look below or go directly to our YouTube channel for information on other Tools within the Click4Assistance solution.

Feel free to discover much more about Click4Assistance and how to add online chat to website with our detailed guide to each of the different functionalities, and give our welcoming team a call on 01268 524628 today for a free trial or demonstration.