16 September 2020
Are you using the best live chat for your business?
Live chat has become a vibrant topic lately with every business now turning to live chat software as an alternative to telephone communication during and after the pandemic. Business owners are now waking up to the reality that they need to provide a more robust customer service communication software solution to their customer service agents so that they can work more effectively and efficiently but also securely access their work remotely. It’s a difficult puzzle for many businesses and customer service departments alike, but Click4Assistance is the right solution.
Customer service has always been one of those departments that is on the front line of the business but is generally forgotten until something comes up. Many customer service and marketing departments are left with antiquated workflows and outdated software, making their lives much more difficult and less productive. For instance, when you have a customer service department that is solely telephone and email only, but the business has over a thousand active customers, that can prove to be a difficult inbox to manage, and the queues on the phone would be infinite. It’s a similar situation to when you need to call your local doctor’s surgery and you know that you have to call at precisely 8:00am to get a good place in the queue else at 8:01am you will spend the next 45 minutes or longer just listening to the hold music. That’s not a great solution for your customers, especially long term, which is why every business needs to look at their customer service software solution and ensure that it’s the best one possible for your business.
Remotely accessible when you need it and secure all the time
This year, we experienced a massive shift to remote working, which made many businesses think about the type of system they use. Some did not have any option but to employ a free or cheap software solution, unaware of the security risks that it may cause. Free or cheaper software solutions do not have the aggressive security levels that a robust software like Click4Assistance has, which can put your customer data at risk. While free alternatives are tempting, they are not worth the security risk.
All of your data is safe is with Click4Assistance, whether you are in the office or working from home. The Click4Assistance dashboard is accessible from any device with a Chrome browser, giving your customer service team the advantage of seamlessly transitioning to remote working in an instant. Because your data is encrypted in-transit, your conversations with your customers are always as secure as a payment page. The dashboard is also completely customisable giving your customer service team the power to keep the tools they need to focus on and hide the rest, reducing distractions and improving productivity.
The best live chat, with all the extras
Finding the best live chat for your business is not a simple task. Putting security and remote accessibility aside, you have to find the solution that makes your customer service team more productive and more effective. The features need to work together as a whole, and the entire solution should be seamless. That is why Click4Assistance’s dashboard is so great: everything in one place; live chat, video chat, artificial intelligence, social media messages, meeting rooms, and even your own CRM integrated, all accessible securely from the Click4Assistance dashboard. This seamless experience makes your customer service agents much more productive and much more effective since they don’t have to flip through multiple applications to find messages from customers. Everything in one place. It just works.
The magic of customer service software really shows when you pair live chat with video chat and artificial intelligence chatbots. The chatbots, like Click4Assistance’s Artie, allow your team to automate first responses to live chats and social media messages, alleviating them of that task. Artie is also always online to respond to an unlimited number of website visitors at a time, putting your business actively online no matter what time it is. Video chat allows your customers to speak with your agents on screen with a click of a button, at no cost to them. This level up of your customer service will improve your customer satisfaction rate instantly.
With more than 15 years of experience in developing customer service solutions for businesses just like yours, Click4Assistance is the best live chat solution on the market for your business. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to firstname.lastname@example.org and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.